Associate Director, Senior Program Management Office Lead (PMO)

Job Summary

Job Description

What is the opportunity?

RBC’s Office of the US CIO is responsible for the oversight of all technology supporting the firm’s Combined US Operations (CUSO). The CUSO includes Capital Markets, Wealth Management, City National Bank, RBC Bank (US), Global Asset Management, and Functions within the US.

This unique program management office (PMO) and senior project manager role is accountable to the US CIO for the definition, requirements, delivery of the US CIO Technology and Regulatory Programs.  This hands-on role is responsible for directly contributing to project functional/technical/quality analysis and owning the management, spend, and delivery of technology projects supporting cross-LOB technical, regulatory and business-driven initiatives. This role is responsible for ensuring consistency of execution assurance across technology projects supporting CUSO, in terms of enterprise program standards, regulatory alignment, governance, risk and controls, including business value realization.

What will you do?

• Serve as senior program management office (PMO) lead for oversight and execution on projects for or across RBC entities in the US
• Wear many hats while leading or contributing to CUSO efforts including business and technical analysis, project quality assurance, and project management
• Establish, develop, and maintain strong relationships with Sponsors, Stakeholders, RBC businesses, US IT and enterprise IT partners
• Champion strong project governance and execution assurance processes.  Manage project plans, status and Steering Committee materials/meetings in line with regulatory and enterprise standards
• Be agile to transition between critical efforts requiring attention and be able to juggle multiple priorities, with focus on attention to detail
• Perform gap analysis between current and future states; assess and recommend highest value-added solution options
• Prepare presentation decks for senior executives, regulators, internal audit and CUSO Boards
• Remove impediments to delivery success through the proactive management of external dependencies and simple team problem-solving, considering options and identifying solutions; escalate issues through business and/or IT channels where necessary

What do you need to succeed?     
Must-have

• 10+ years’ experience in delivering technology or regulatory projects, particularly in a PMO role
• 10+ years’ experience in program/project delivery with waterfall and agile teams with a track record of delivering projects on time and under budget
• Strong knowledge of IT Risk, Controls and US Regulatory requirements to incorporate into program analysis and delivery
• Experience within financial services sector supporting and delivering regulatory, technical or business projects
• Experience managing complex initiatives across matrix and global stakeholders
• Creative ability to consolidate and present information, narrative building
• Experience scheduling activities across all delivery teams to deliver a common capability and business outcomes
• Strong communication skills with ability to work cross-functionally to articulate, measure and solve issues

• Excellent documentation, attention to detail, thoroughness and strong ownership of work
• Advanced skills with Microsoft Office applications (Excel, PPT, Project)
• Deadline-driven and results-oriented; able to meet consistently high-quality standards while handling a variety of tasks and deadlines simultaneously

• Knowledge and proven experience in program governance, RAID management, change request process, and appropriate escalation

Nice-to-have

• Tableau data visualization abilities
• Experience with Clarity/Planview and/or RBC MIS (Management Information System), Confluence, Jira
• Solid financial experience, ideally with capital expenditure requests
• Project Management certification (PMP)

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative,