Jobs and Careers

Senior Business Intelligence Analyst (Workforce Management)

United Statesfull_timeVerifiedPosted 13 May 2026

About the role

Support Fraud Operations’ workforce decisions by providing quantitative and qualitative data analysis and reporting of patterns, insights, and trends to leadership via dashboards and reports. Analyze workload, capacity, and staffing challenges using business intelligence tools that incorporate data from internal and external sources. Can lead discussions with operational leaders to evaluate and determine business needs and objectives to make recommendations that enable data driven decision. Demonstrate advanced skill and proficiency with analytical procedures and workforce forecasting techniques.

Collect, aggregate, and analyze data from multiple sources, including structured and unstructured data sets, to drive insights into business performance
Identify, analyze, and interpret trends or patterns and prepare ongoing reports and data visualizations to support staffing decisions
Produce and manage actionable reports that show key performance indicators, identify areas of improvement into current operations, and display root cause analysis of problems
Use data and analytics to improve processes and provide forecasts of potential costs, risks, and value of new business initiatives
Communicate findings and insight to leaders and stakeholders and provide business strategy recommendations for optimizing business performance
Provide reporting solutions and respond to ad-hoc report requests within the business area
Create specifications for reports and analysis based on business needs and required or available data elements
Build working relationships with team members and earn the trust and support of operational leaders
Lead small projects and initiatives

Advanced workforce management expertise, including forecasting, capacity modeling, and long-range staffing projections within complex operational environments
Strong analytical and quantitative skills with demonstrated experience applying statistical methods, forecasting models, and trend analysis to drive business decisions
Bachelor's Degree in Business Administration, Statistics, or related field
5+ years of experience in data analysis and reporting
Advanced proficiency in SQL and Python, with experience developing dashboards and reporting solutions in Power BI or similar tools
Strong executive communication and presentation skills, with experience delivering data-driven insights to senior leadership
Complete knowledge and understanding of business area/specialization
Advanced skill using business intelligence applications and/or cloud services
Advanced knowledge of reporting capabilities of existing ERP, CRM and/or database software vendors
Advanced skill in complex data manipulation across multiple tables
Effective data integration, normalization, and validation skills
Skill communicating data analysis and visualizations to nontechnical and senior audiences
Intermediate skill in utilizing work products to tell a story through appropriate balance of visualizations, design aesthetics, and words

Desired Qualifications

Background in fraud operations, financial services, or similarly complex, high-variability operational environments

Additional Information

Hours:

Monday - Friday, 8:00AM - 4:30PM

Location:

820 Follin Lane, Vienna, VA 22180
5510 Heritage Oaks Drive, Pensacola, FL 32526

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.