🇪🇸 CUSTOMER SERVICE MANAGER

<p><strong></strong>DOGA is a <strong>growing multinational company</strong> with over <strong>60 years of experience</strong> in the development of customized projects for various industrial sectors. With a strong focus on R&amp;D, we established ourselves as a key player in the creation of <strong>advanced solutions by combining electronic and mechanical engineering</strong>.<br/><br/>We <strong>design and manufacture our own products</strong>, which allows the company to maintain full control over quality and innovation. With a <strong>global presence</strong>, we have subsidiaries in Italy, the United States, Mexico, Brazil, China, India, Morocco and Japan, and distributes its products to over 70 countries.<br/></p><p>We are looking for a <strong>Customer Service Manager</strong>, reporting directly to our Global Supply Chain Manager. As a member of DOGA's Supply Chain department, he/she will be leading and managing the customer service team to ensure exceptional customer service delivery. </p><p><strong>ESSENTIAL TASKS</strong></p><ul> <li>Supervise and support the customer service team, providing guidance, training, and performance feedback.</li> <li>Develop and implement customer service policies, procedures, and standards to ensure consistent and high-quality service.</li> <li>Monitor and analyze customer service metrics and KPIs to identify areas for improvement and implement corrective actions.</li> <li>Handle escalated customer inquiries and complaints, ensuring timely and effective resolution.</li> <li>Collaborate with other departments to address customer needs and improve service delivery.</li> <li>Conduct regular team meetings to communicate updates, share best practices, and foster a positive team environment.</li> <li>Prepare and present reports on customer service performance to senior management.</li> <li>Aim to promote change and digital enhancements.</li> </ul><ul> </ul><ul> </ul><p><strong>PROFILE REQUIRED</strong><br/></p><ul> <li>Bachelor's Degree in Business Administration, Management or a related field.</li> <li>Proven experience in customer service roles.</li> <li>Valuable experience in the automotive industry.</li> <li>Team management experience.</li> <li>High level of both oral and written English and Spanish.</li> <li>Extended knowledge of SAP and Microsoft Office.</li> <li>Great problem solving skills.</li> <li>Used to fast paced and changing environments.</li> </ul><p><strong>WHAT WE OFFER</strong></p><ul> <li>🚀 <strong>Join a Thriving Company</strong>: Work for a rapidly growing and strategically positioned company.</li> <li>⏰ <strong>Flexible Work Schedule</strong>: Enjoy flexible working hours and the option for a Friday afternoon off.</li> <li>💻 <strong>Hybrid Work Model</strong>: Experience a hybrid work environment that combines office and remote work.</li> <li>😀 <strong>Customizable Benefits Package</strong>: Take advantage of a flexible payment plan that includes options such as kindergarten support, education benefits, transport allowances, gourmet vouchers, or medical insurance.</li> <li>👋 <strong>Dynamic Team Environment</strong>: Collaborate in active work environment alongside a team of highly qualified and dedicated professionals.</li> <li>🌍 <strong>Inclusive Culture</strong>: Thrive in an inclusive culture that values diversity, where all individuals, regardless of background, gender, sexual orientation, abilities, or gender identity, feel respected and valued.</li> </ul><p></p><p><strong>If you are interested in joining our DOGA team, do not hesitate to apply. <strong>We will be happy to talk to you!</strong></strong></p><ul> </ul>