Senior Desktop Support Technician (onsite)

Elevate your career with Netsmart as a Senior Desktop Support Technician, where you'll play a crucial role in maintaining and enhancing our IT infrastructure. Located in the vibrant heart of Dallas, Texas, this position offers a unique opportunity to work with advanced technologies and directly impact user experience. You'll troubleshoot and resolve hardware and software issues, administer systems like Active Directory and Intune, and collaborate on exciting projects. Netsmart is committed to fostering a professional and organized work environment, making it an ideal place for proactive and skilled technicians to thrive. If you're passionate about technology and ready for a challenging yet rewarding role, Netsmart is the place for you!

Responsibilities

• Interface with end users to independently resolve problems concerning system functions

• Coordinate and/or escalate network issues to the appropriate engineering team or carrier

• Work in a well-organized clean, professional manner

• Troubleshoot and solve problems related to PC hardware and software

• Update customers regularly on ongoing trouble tickets and provide full reports of issues

• Administer Active Directory, Intune, Azure Entra ID, Asset Management Systems, and printing systems

• Participate with project teams to implement or troubleshoot defined technical activities

Qualifications

Required

• High school diploma or GED

• Proven experience in customer service, with strong communication skills

• Organization skills to balance and prioritize work, with a proactive mindset

• At least 5 years of technical support experience

• Strong analytical and problem-solving skills

• Experience with Windows Operating systems and Office suite

• Experience with ticket and management systems

• Experience removing computer viruses

• Experience with LAN/WAN technologies and topologies

Preferred

• Associate's or Bachelor’s degree

• Current Microsoft certification

• Current A+ / Network+ certification

• Citrix technologies experience 

• Experience with cloud servers or hosted systems

Expectations

• Ability and willingness to participate in an alternate work schedule which might include non-traditional hours (i.e. shifts) or workdays (i.e. more than 8 hours per day or less than 5 days per week)

• This job is located on-site from 9-5 pm at the office near downtown Dallas Texas

• This job operates in a professional office environment. The ability to remain in a stationary position for continuous periods as well as the ability to move about the office (attending meetings, accessing files/storage, office equipment, computers and other office productivity devices, etc.) is required

• The ability to position oneself to maintain equipment, including under tables and desks is required. No heavy lifting is expected, though occasional exertion of about 25 lbs. of force (e.g., picking up and carrying computer equipment) may be required

• The ability to frequently communicate with internal, external, and executive personnel and exchange accurate information is required

Keywords;

Technical Support, Desktop Support, Field Service Technician, Active Directory, Intune, Azure Entra ID, Windows Operating Systems, Office Suite, LAN/WAN Technologies, Customer Service, Troubleshooting, PC Hardware and Software, Network Issues, Ticket Management Systems, Virus Removal, Cloud Servers, Hosted Systems, Microsoft Certification, A+ Certification, Network+ Certification, Citrix Technologies

Netsmart is proud to be an equal opportunity workplace and is an affirmative action employer, providing equal employment and advancement opportunities to all individuals. We celebrate diversity and are committed to creating an inclusive environment for all associates. All employment decisions at Netsmart, including but not limited to recruiting, hiring, promotion and transfer, are based on performance, qualifications, abilities, education and experience. Netsmart does not discriminate in employment opportunities or practices based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, physica