Support Engineer Team Lead

Description

KMS Lighthouse is one of the hottest up and coming tech companies working with Fortune 500 and Fortune 1000 enterprises around the world! Named the #1 knowledge management company in the Forrester Wave Report 2024, KMS Lighthouse is an industry leader in knowledge management. 

The Support Team Lead will work closely with the Head of Support, DevOps, and Development teams to lead the Support team located in Dallas and represent KMS Lighthouse as a professional and technical authority for clients.

The lead in this role must be able to take initiative and effectively communicate with their team, senior leadership and clients.

Responsibilities

• Function as the primary technical team player and coach
• Responsible for leading the support team and contributing to ticket completion
• Owning and supporting your own book of clients on the KMS Lighthouse system
• Escalating to Development when needed
• Participating in Technical meetings with clients
• Providing high level of troubleshooting for our major clients in North America and around the Globe
• Generate and provide reports to upper management

Requirements

• 6+ years of experience as a Support Engineer or similarly technical role supporting enterprise-level clients
• Must have prior experience in Linux administration and scripting
• Knowledge in Tomcat, Apache, Jetty, Nginx
• Must have prior experience working with Microsoft Azure or other Cloud Providers
• Knowledge in Windows administration
• Experience working with Virtualization systems (VMWare or other)
• Open for work at unusual hours when required.
• Leadership skills and abilities are a must

Advantages

None

Benefits

• Medical, Dental, Vision
• 401K & 401K Match
• PTO & Sick Days
• 11 Paid Holidays