Director, Product Operations

Our mission: to eliminate every barrier to mental health. 

Spring Health is a comprehensive mental health solution for employers and health plans. Unlike any other solution, we use clinically validated technology called Precision Mental Healthcare to pinpoint and deliver exactly what will work for each person  — whether that’s meditation, coaching, therapy, medication, and beyond. 

Today, Spring Health equips over 800 companies, from start-ups to multinational Fortune 500 corporations, as a leading and preferred mental health service. Companies like J.P. Morgan Chase & Co., Microsoft, J.B. Hunt, Bumble, and Instacart use the Spring Health platform to provide mental health services to thousands of their team members globally. We have raised over $370 million from prominent investors including Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership, our current valuation has reached $2.5 billion.

We are looking for an experienced growth product manager to drive conversion in our member funnel. Reporting to the Director of Product Management, Member Experience, you will collaborate with a cross-functional team  to continuously improve the member experience and conversion to care for eligible Spring Health members.

 

What you’ll be doing:

• Oversee and facilitate key planning and decision processes for the Product organization, including solution reviews, roadmap prioritization, and annual planning.
• Identify, implement, and manage product management tools, processes, and best practices to enhance product team efficiency and effectiveness.
• Develop and monitor key performance indicators (KPIs) and metrics to track and report product performance.
• Lead cross-functional initiatives to improve product operations, including process improvements, resource allocation, and risk management.
• Collaborate with product managers, engineering, data science, design, and other stakeholders to ensure alignment and successful execution of product priorities.
• Facilitate effective communication and coordination between product teams and other departments, including report-outs of prioritization and product launches.
• Act as a strategic partner to the CPO, providing support in decision-making, strategic planning, and execution of key initiatives.
• Oversee the CPO and product leadership team’s agenda, ensuring clear ownership and continuous follow-up on action items.
• Coordinate and lead special projects and initiatives as directed by the CPO, ensuring alignment with overall product strategy and company goals.
• Assist in the preparation of presentations, reports, and other materials for executive meetings, board meetings, and external engagements.
• Develop high-quality documentation & artifacts to ensure clarity for cross-functional partners and stakeholders.
• Guide product development lifecycle at every stage, optimizing processes and rituals that help the team thrive.

 

What success looks like in this role:

• Play an instrumental role in the successful deployment of the product operating model at Spring Health.
• Implement a decision-making and communication cadence that materially improves stakeholder alignment and satisfaction while reducing reporting overhead on product teams.
• Improve the speed at which we collectively identify, organize, and deliver innovation against cross-team priorities.

 

What we expect from you:

• Bachelor’s degree in Business, Engineering, or a related field; MBA or advanced degree preferred.
• 8+ years of experience in product management, product operations, or a related field, with a track record of success in leadership roles.
• Proven experience in a Chief of Staff or similar strategic support role is highly desirable.
• Strong understanding of product development processes, methodologies, and best practices.
• Excellent analytical, organizational, and problem-solving skills.
• Exceptional communication and interpersonal skills, with the ability to influence and collaborate with stakeholders at all levels.
• Demonstrated ability to manage multiple priorities and projects in a fast-paced, dynamic environment.
• Passion for mental health and a commitment to Spring Health’s mission and values.
• Ability to thrive in a fast-paced environment. 

Preferred qualifications:

• Healthcare / health tech or benefits tech experience
• Hypergrowth start-up experience

The target base salary range for this position is $200,800-$245,000, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary fro