PAS Specialist

Department Overview

Medical receptionist position at Richmond includes; scheduling appointments, checking patients in and out for appointments, verifying demographics and insurance, answering phone calls, collecting payments, paperwork, assisting with a back-up duty (cross trained to help cover referrals, billing, eligibility, medical records, etc.), attending meetings, ensure that the environment is clean and performing other duties as assigned.

Function/Duties of Position

Checks patients in by:

• Greeting patient and family/visitors
• Verifying demographic information*
• Verifying insurance and guarantor information *
• Verifying that EPIC and EPIC patient information match*
• Verifies and assists with forms that need to be completed; financial and medical
• Screening patients (bed bugs, etc.)
• Checking-in using EPIC
• Notifies/Asks if patient can be seen if they are late for their appointment
• Asking for and collecting money (co-payments, pre-payments, patient payments on account) Balances money.   
• Handing out forms that need to be completed (health history form, release of information, etc)
• Keeps patients informed on delays (reactive and proactive)

 

Checks patients out by:

• Greeting patients
• Checking out using EPIC
• Prints after visit summary (if not already done by care team)
• Schedules return appointments
• Accurately schedule appointments in EPIC for established and new patients. 
• Appointment types include:  follow-up, complete physical exams, well child checks, procedures, prenatal, new patients, etc. 
• Accurately notes why the patient is coming in for a visit. 
• Schedules interpreters when needed
• Gives appointment card reminder
• Thank patient for using Richmond and ask them to complete any surveys they receive.
• Reschedules appointments when the provider will not be in clinic (same day or in advance)
• *= as needed when registration coordinator is not available. 

Answer phone calls:

• Log in as an agent within 5 minutes of clocking in
• Answers phone calls; greets, answers questions, take message
• Schedules appointments
• Accurately schedule appointments in EPIC for established and new patients. 
• Appointment types include:  follow-up, complete physical exams, well child checks, procedures, prenatal, new patients, etc. 
• Accurately notes why the patient is coming in for a visit. 
• Schedules interpreters when needed
• Warm transfers as appropriate
• Takes messages via EPIC in-basket and accurately routes messages
• Uses Aux codes and after call work appropriately
• Answers calls in succession while primary phone duty
• Answers calls when the queues light blinks or when not assisting a patient while assigned to; check in/out or other front office position.  

Back-up duties:  Perform back up duties as assigned

 

Quality improvement: 

• Work on quality improvement projects
• Lean
• Process improvement
• Make recommendations for quality improvements
• Participate in medical home projects

Meetings:  Attending mandatory meetings/trainings

 

Cleaning/safety: 

• Maintain a clean and orderly work space
• Clean the lobby and restrooms as needed when housekeeping is not in
• Notify the lead/manager when equipment is not functioning properly (take out of service)
• Notify lead/manager of safety concerns or biohazard issues

Performs other duties as assigned.  

 

 

Required Qualifications

• Six months of work experience in a medical office setting, including high volume direct patient contact OR one year of work experience in a high volume direct public contact position 

Knowledge and Skills Required:

• Basic computer keyboarding skills including typing of 30 - 45 wpm.
• Note:  Successful completion of a formal OHSU Administrative Internship Program will substitute for one year of experience.  Contact Compensation for confirmation of eligibility. 

Preferred Qualifications

• Excellent verbal and written communication skills (over the phone, e-mail and in person)
• Accurate message taking
• Strong customer service skills
• Ability to work as part of a team
• Ability to work independently
• Ability to meet deadlines
• Ability to multitask
• Basic computer skills
• type