Digital Product Owner

We are seeking an experienced Digital Product Owner to lead our digital product strategy, drive innovation, and exceed customer expectations. In this role, you will champion user-centricity and balance the needs of the business and customers, managing the strategy, usability, and adoption of our digital products. You'll prioritize the product backlog, deliver iterative value, and work with a cross-functional team to develop solutions that enhance user experiences. Your insights will influence process improvements and make a significant impact on our digital offerings. If you're ready for a challenging and ambitious role, join us in redefining digital experiences.

Position Responsibilities:

• Leverage user feedback and competitive analysis to inform and refine product strategy.

• Lead the creation and continuous refinement of product roadmaps that align with strategic goals, incorporating insights from the competitive landscape.

• Foster collaboration with cross-functional teams to ensure a deep understanding of stakeholder needs and alignment with strategic goals and roadmap priorities.
  Product Delivery and Implementation:

• Actively engage in agile ceremonies, including sprint planning, backlog refinement, and daily standups, to drive effective product delivery.

• Craft detailed user stories and prioritize the product backlog, managing trade-offs to facilitate efficient product development.

• Provide regular updates on delivery progress and collaborate with teams to maintain alignment with delivery goals and timelines.

• Oversee user acceptance testing to ensure high-quality standards and requirements are met.
  Data-Driven Insights and Strategic Decisions:

• Analyze product data to monitor performance, identify trends, and drive informed decision-making.

• Partner with data teams to ensure accurate and timely data collection and analysis.

• Apply structured prioritization methods, such as the Eisenhower Matrix, RICE, and MoSCoW, to make data-driven decisions, ensuring product backlog and roadmap alignment with strategic objectives.
  Platform Modernization and User Experience:

• Execute a roadmap aimed at modernizing the platform through enterprise-grade, secure, scalable architecture.

• Implement global design systems to deliver consistent, scalable, and accessible user experiences.

• Develop and drive personalization strategies to enhance engagement and deliver measurable business value.
  Change Management and Go-to-Market Activities:

• Facilitate adoption plans and ensure smooth rollouts of new product features.

• Collaborate with marketing, sales, and support teams to deliver effective training, communication, and demos.

• Monitor adoption metrics and gather feedback to continuously refine product adoption strategies.
  Stakeholder Alignment:

• Cultivate strategic relationships and ensure alignment with stakeholders at all levels.

• Address and resolve challenges transparently, seeking guidance and support from leadership as needed.

• Utilize frameworks like SWOT, RACI, and OKRs to guide and support strategic decision-making.

Required Qualifications 

• Experience: 5+ years of experience in product management with a consistent track record of accomplishment of delivering successful digital products.

• Education: Bachelor's degree required. Certifications in Product Management or related disciplines (e.g./ CSPO, SAFe, Pragmatic Institute) are a plus.

• Skills: Strong analytical, problem-solving, and decision-making abilities for navigating complex product challenges. Effective communicator with a proven ability to influence and collaborate across all levels, fostering alignment and team success.

• Product Lifecycle: In-depth knowledge of handling the product lifecycle from conceptualization through to deployment, ensuring timely and successful product launches incorporating change management, and digital engagement strategies.

Preferred Qualifications

• Experience managing and optimizing website experiences, customer journeys, and transactional user flows.

• Digital Enablement: Hands-on experience supporting digital products across end-to-end servicing workflows (e.g., claims, withdrawals, address changes). Proficient in applying design systems to drive scalable and