Director of Strategic Accounts - 3PL

Description

Are you a strategic, relationship-driven leader who thrives on driving growth and shaping the future of client partnerships?

At New Age Logistics, we’re seeking a Director of Strategic Accounts to lead our account management team and spearhead the success of our most valued customers. In this high-impact role, you’ll combine strategy, leadership, and operational excellence to strengthen client relationships, expand revenue, and deliver measurable business results.

The Director of Strategic Accounts will serve as both a trusted advisor to executive-level clients and an internal champion, shaping account strategy, standardizing best practices, and collaborating cross-functionally with Operations, Finance, and Leadership. This role is ideal for a business-minded leader who thrives in a fast-paced, analytical environment and is motivated by building long-term client partnerships that deliver measurable results.

The Director of Strategic Accounts is a senior leadership position responsible for driving growth, retention, and customer satisfaction across our portfolio of high-value accounts. You’ll lead a team of talented Account Managers, providing direction, mentorship, and strategic vision while collaborating with internal stakeholders across Operations, Sales, Finance, and IT.

This is an exciting opportunity for a business-minded leader who excels at both relationship-building and analytical thinking — someone who sees the big picture, acts with urgency, and brings innovative ideas to life.

Essential Job Duties

• Lead, mentor, and inspire a team of Account Managers to achieve revenue, growth, and retention goals
• Develop and implement best-in-class practices for client engagement, performance tracking, and account planning
• Serve as the primary contact for enterprise-level clients and C-suite relationships
• Oversee strategic account plans, ensuring long-term success and profitability for each client
• Partner with the President of New Age Logistics and other leaders to drive strategic initiatives and operational improvements
• Analyze account profitability, develop account-specific growth strategies, and drive renewal and expansion opportunities
• Lead Quarterly Business Reviews (QBRs) and present key insights to both clients and internal executives
• Drive cross-functional collaboration to ensure seamless service delivery and customer satisfaction
• Champion innovation by identifying emerging market opportunities and developing strategies to stay ahead of the competition.
• Conduct regular team meetings to review pipeline performance, client satisfaction, and strategic initiatives
• Foster multi-level client relationships, including engagement with executive leadership (C-suite)
• Proactively assess customer business needs and lead cross-functional initiatives to enhance value delivery
• Partner with Sales and Operations to identify and pursue new strategic customers and markets
• Shape internal projects that improve efficiency, scalability, and the overall client experience
• Act as a liaison between internal stakeholders and external clients to resolve complex issues and support strategic decision-making
• Develop and maintain KPIs for strategic accounts and team performance
• Prepare and present monthly, quarterly, and annual forecasts and performance reports to executive leadership
• Utilize data-driven insights to inform decision-making and continuously improve account management processes

Requirements

Required Qualifications

• High school diploma or equivalent
• 5+ years of 3PL sales and operations experience
• 2+ years in a leadership or mentoring capacity
• Proven experience in leading account management teams and overseeing strategic client portfolios
• Proficiency in Microsoft Office Suite, with advanced Excel and data analysis skills
• CRM proficiency (Salesforce, HubSpot, or equivalent)
• Exceptional leadership and interpersonal communication skills
• Strong analytical and problem-solving abilities
• Ability to influence and drive alignment across departments
• Proven success in developing scalable client engagement strategies
• Ability to manage multiple priorities under pressure and within tight deadlines
• High emotional intelligence and executive presence
• Strong presentation and reporting capabilities
• Travel is required based on operational and customer needs

Preferred Qualifications

• Bachelor’s degree in Business, Supply Chain, or related field
• PMP Certification
• Six Sigma
• 8+ years of experience managing national or enterprise-level accounts
• Experienc