Voice Communication Specialist

                    

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job Title

Voice Communication Specialist

                        

Location

Beachwood

                    

Facility

Beachwood Fam Hlth Surgery Ctr

                     

Department

Beachwood Admin-Regional Operations

                      

Job Code

B1027S

                     

Shift

Days

                       

Schedule

7:30am-5:00pm

                       

Job Summary

                         

Job Details

Voice Communications Specialist 

 

Join Cleveland Clinic’s Beachwood Family Health and Surgery Center where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Beachwood Family Health and Surgery Center provides the communities in and around Cuyahoga County with over 30 specialties and is located only four miles away from Cleveland Clinic’s Hillcrest Hospital, one of the top hospitals in Ohio.

  

In this role you will operate telecommunications telephone console system and associated telecommunications equipment. 

 

A caregiver in this position works days, 7:30am—5:00pm. 

 

A caregiver who excels in this role will:  

• Receive and screen all incoming and outgoing calls to determine proper routing, triaging, and provide system usage information and Foundation directory assistance. 

• Place and record, as applicable, all outgoing local long distance and international calls for doctors and other hospital personnel in the manner described by procedures. 

• Direct hospital personnel request conference calls to conference company as procedures described. 

• Provide assistance to hospital patients with dialing instructions, placing calls, and answering questions. 

• Provide overhead and long-range paging services to the FHC and other outside callers as applicable. 

• Process group alert test twice daily. 

• Expedite medical emergency and crises intervention procedures using page and established procedures. 

• Assist staff with out-of-service pages by performing program changes using page systems. 

• Process calls using associated telephone equipment such as SL1 auxiliary telephone backup systems, messaging technology equipment and alpha unit. 

• Perform on-call schedule services.  

• Assist personnel in contacting on call physicians and other on-call personnel.  

• Provide outside callers with medical assistance by contacting on-call physicians for appropriate services as applicable.  

• Remain alert to daily on-call schedule changes. 

• Operate various systems and facsimile equipment.  

• Send domestic and international telegrams using telex format on CRT, sends domestic and international facsimile messages.  

• Receive, log and dispatch incoming telex and facsimile messages. 

 

Minimum