Senior Solutions Architect - SAP Observability

<p>We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us!</p><p><strong>Senior Solution Architect - SAP Observability (EMEA)</strong></p> <p>Are you a seasoned SAP expert ready to redefine how global enterprises achieve digital resilience? This isn't just a technical role; it's a chance to be the <strong>EMEA Thought Leader</strong> and technical champion for an innovative, SAP-certified platform. You will be instrumental in helping major customers move beyond traditional monitoring to achieving <strong>full-stack observability</strong> across their most critical business processes, from order-to-cash to procure-to-pay.</p> <p><strong>Your Opportunity: </strong></p> <p><strong>Be the Trusted Advisor</strong></p> <p>You will join a dynamic, customer-obsessed team in a role that offers high <strong>autonomy and influence</strong>. We are seeking a technical leader who thrives on challenges and wants to make a <strong>direct, measurable impact</strong> on how businesses run.</p> <ul> <li><strong>Pioneering a Product:</strong> You will act as a crucial conduit between customers and Product Management, directly influencing and guiding <strong>future platform enhancements</strong> for a new, high-growth offering. This is your chance to turn a daily grind into <strong>daily innovation</strong>.</li> <li><strong>Career Elevation:</strong> Serve as the technical evangelist and subject matter expert for the EMEA region, building an impressive network of <strong>international contacts</strong>. This role provides a <strong>bigger challenge/scope</strong> and is designed for someone ready to step up to a visible leadership position.</li> <li><strong>Work with the Best:</strong> Utilise your expertise in modern cloud architectures (AWS, Azure, GCP) while working with <strong>state-of-the-art tools and equipment</strong>.</li> </ul> <p><strong>What You'll Do: </strong></p> <p><strong>Drive the Technical Win</strong></p> <p>You will own the technical sales strategy, translating complex technical capabilities into clear, compelling business value for IT executives and technical teams alike.</p> <ul> <li><strong>Deep Value Discovery:</strong> Conduct in-depth discovery into customer SAP landscapes—from legacy ECC to modern S/4HANA, RISE with SAP, and BTP—to align our end-to-end observability solution with their specific business outcomes.</li> <li><strong>Deliver Compelling Proofs:</strong> Create and deliver powerful Proofs of Value (POVs) and demonstrations that showcase the unique advantage of our agentless, SAP-certified approach.</li> <li><strong>Unify the View:</strong> Demonstrate a "single pane of glass" view, correlating performance metrics across infrastructure, application, user experience, and critical business process layers.</li> <li><strong>Proactive Resilience:</strong> Show clients how to use dynamic baselining and <strong>AI-driven insights</strong> to anticipate and prevent critical issues like IDoc errors and slow background jobs <em>before</em> they impact the customer experience.</li> <li><strong>Thought Leadership:</strong> Represent the company at industry events and conferences, contribute to training materials, and develop blog posts or whitepapers, helping to shape the market narrative.</li> <li><strong>Collaborative Success:</strong> Work closely with Customer Success and Product Management to ensure smooth product adoption and customer satisfaction post-sale.</li> </ul> <p>This Role Requires: </p> <p>Expert-Level SAP &amp; Observability Acumen</p> <p>We are looking for a highly articulate and experienced professional who can serve as a technical trusted advisor.</p> <ul> <li><strong>Technical Consulting Expertise:</strong> Significant, proven experience in a technical pre-sales, Solutions Architect, Technical Success, or consulting role, with a track record of translating complex technical capabilities into clear business value.</li> <li><strong>SAP Architecture &amp; BASIS Mastery:</strong> Deep, demonstrable expertise in SAP Technical Architecture or BASIS, with a proven ability to diagnose performance issues and understand system health logs (e.g., SM21, ST03N).</li> <li><strong>Observability Platform Knowledge:</strong> Practical, hands-on experience with an observability platform covering Application Performance Monitoring (APM), Infrastructure Monitoring, Log Management, and Distributed Tracing.</li> <li><strong>Business Acumen:</strong> Exceptional ability to present tailored solutions and handle technical objections with diverse audiences, including C-