Customer Experience Manager

At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good – protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day. And we need people like you to make it happen.

Job Summary

We are looking for a Customer Experience Manager, who will deliver outstanding customer experience with solid business knowledge and securing growth in an integrated experience between the Customer Innovation Centre's-CIC and Product Development Centre's-PDC.
The position is based in Denton, Texas.
You may be required to travel 10% of the time.
Tetra Pak is sponsoring work visas or relocation for this position.
 

What you will do

As a Customer Experience Manager, you will:

• Responsible for Customer Innovation Centre's, including Product Development Centers and customer visits​.
• Set and assign the resources of the Customer Innovation Centre's to deliver outstanding customer experience​.
• Deliver best in class customer visit in CIC and PDC.
• Assign responsibilities and priorities for formulation´s sessions.  ​
• Prioritize categories/products and develop related product focused activities to support strategic direction and customer needs in the specific Time Zone​.
• Drive the utilization of Product Development Centers as a sales tool and create relevant Centers of Expertise​.
• Define the price strategy taxonomy for the PDC​.
• Implement plans to improve profitability of the PDC​.
• Build the Capital Expenditure for the CIC and the PDC. ​
• Determine and implement the training programs to build capabilities in the PDC and Food Specialist.  ​
• Combine entrepreneurial, flexible, adaptable, methodologies, disciplines and tools to drive measurable results​.
   

We believe you have

• Bachelor's degree in business marketing, administration or management or other related degrees.
• 3-5 years of experience leading people.
• Good Communication skills.
• A high customer focus mindset and the ability to listen and understand the customer needs.
• Ability to manage internal and external stakeholders.
• Fluent in English.
   

We Offer You

• A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
• A culture that pioneers a spirit of innovation where our industry experts drive visible results
• An equal opportunity employment experience that values diversity and inclusion
• Market competitive compensation and benefits with flexible working arrangements

 

Apply Now

If you are inspired to be part of our promise to protect what’s good; for food, people, and the planet, apply through our careers page at https://jobs.tetrapak.com/. 

This job posting expires on January 04, 2024.

If you have any questions about your application, please contact Jatwana Calhoun Brown at jatwana.brown@tetrapak.com.