Data Center Service Associate III

Job Description: 

• Advanced position requiring detailed knowledge of IT hardware, Networking, and Troubleshooting.
• Able to accomplish basic to advanced technical and administrative tasks with minimal oversight.
• Has an advanced understanding of datacenter infrastructure, hardware, and maintenance processes, and can converse at a deep level on these subjects.
• Experience with coordinating customer requested tasks using phone, email, and a ticketing system.
• Assumes leadership and supervisor level responsibilities within the team.

Key Job Responsibilities: 

• Responsible for executing basic to complex rack-n-stack device installation and cabling within a datacenter environment.
• Able to assess advanced datacenter issues proactively and correctly formulate a plan to prevent any future downtime or outages.
• Can diagnose and repair Copper (Rj45) and Fiber (LC/LC, SC/SC) cabling issues using advanced tools such as toners, light readers, and cable tracers.
• Assist in hardware and network troubleshooting over the phone or email with our Networking, Project Management, and Enterprise Server teams.
• Able to use a crash cart to correctly configure datacenter devices with advanced IP configuration settings and/or assist with boot repair issues.
• Able to converse with internal and external customers to devise solutions and resolve issues in a timely manner.
• Able to perform advanced documentation functions using email, word, excel, and a DCIM.
• Able to take direction well from supervisors and work as a team player.
• Able to lead by example in their attitude, communications, and actions.
• Can coordinate customer driven tasks using a ticketing system like ServiceNow to track and complete tickets assigned to them.
• Able to assist in training other team members and supervising as a lead when needed.
• Able to think on your feet to creatively solve issues and address customer needs.
• Willing to work either a hybrid day/night or a dedicated night shift due to the 24/7 nature of our industry.

Skills Required or Desired: 

• 3 years or more of live datacenter environment experience required.
• 3 years of solid IT hardware, Software, and or Networking Understanding gained from working with these concepts in a business environment required.
• Able to lift 50 lbs required.
• Previous customer service experience in a direct or related role is a plus.
• Minimum High School diploma or GED desired.
• Computer certifications such as Comptia or related work experience desired.

Benefits and Opportunities: 

• Generous benefits package including health, dental, vacation, 401k, etc.
• Opportunity to learn from a dedicated and professional team of outstanding individuals.
• Future growth opportunities within the company in both this and other departments.

Equal Opportunity Employer - Veterans/Disabled

We are only considering candidates and hiring for this position in the following states:  Alabama, Arkansas, Florida, Georgia, Idaho, Iowa, Kansas, Louisiana, Mississippi, Missouri, Nebraska, New Jersey, North Carolina, Oklahoma, Tennessee, Texas, Utah, and West Virginia.