Customer Service

Title: Customer Service Representative

Reports to: Customer Service Supervisor

About the Company

AC Pro, a family-owned business, has been providing heating and air conditioning products since 1986. Our locations in California, Nevada, Arizona, and Utah offer the best products and services in the industry. Our company CULTURE is of first and foremost importance to us. Ever since the inception of AC Pro, we have striven to provide a work atmosphere that balances finding innovative ways to exceed customer expectations with providing a fulfilling lifelong career for our associates. We have strong core values that are unquestionably right and on the side that benefits our consumers, dealers, associates, and suppliers – not ourselves. The culture at AC Pro has and always will be heavily focused on our team. We want every one of our associates to look forward to coming to work each and every day.  

About the Position

The primary role for this position is to provide customer service to our customers and visitors by answer incoming calls received at front desk. Serves customers by taking accurate orders and providing information for inquiries including resolving problems in a timely, professional, and friendly manner.

Responsibilities:

• Delivers premier, front line customer service by greeting and providing information, answering questions and/or offering assistance to customers, vendors and general public.
• Responds to and resolves customer related issues and complaints.
• Initiates customer orders by receiving and entering order details for processing.
• Greets and assists any visitor, customer, applicant, that walks in to our office
• Responsible for all outgoing mail, shipping packages and any incoming deliveries
• Maintains, manages, and updates all customer related database systems in a timely accurate manner.
• Monitors open orders and ensure timely processing and shipment.
• Develops, builds and expands customer base through providing quality customer service.
• Observes and recommends changes that could provide a better experience for customers.
• Performs administrative duties in an office setting such as data entry, word processing, filing, copying and other related duties within the scope of business.

Required Qualifications:

• High School Diploma or GED
• 1 year of minimum experience
• Excellent verbal and written communication skills that demonstrate ability to provide clear and concision information.
• Bilingual English and Spanish is a plus.
• Must be able to accurately demonstrate ability to type and do alpha/numeric entries.
• Good computer proficiency.
• Maintain a positive and professional demeanor.
• Ability to work both independently and as a team player.
• Organizational skills; able to plan time and work effort effectively with attention to details.
• Analytical and problem solving skills; able to identify critical situations and use good judgment to respond in a timely manner and if needed, consult appropriate personnel before making critical decisions.
• Have the ability to follow specific verbal and written instructions.
• Are looking for overtime potential.
• Have a strong tolerance for bending, standing, lifting, and overall hard work.
• Experience with forklift is preferred

Physical Requirements:

• Ability to sit and type on a computer for extended periods of time.
• Repetitive fine motor skills on both hands simultaneously.
• Must be able to lift and or move 10-25 pounds.

As a member of our team, you will enjoy:

• Medical: HMO & PPO options
• Dental: HMO &  PPO In-Network
• Vision Plan
• Company-Paid Life Insurance
• Health Flex Spending Account (FSA)
• 401(k) Retirement Plan
• Weekly pay periods (every Friday)
• Employee Assistance Program (EAP)
• Vacation & Sick Pay
• Paid Holidays
• Veteran’s day off with pay for associates who served in the military
• Career Advancement and Development Opportunities.

Schedule: Morning shift, plus overtime and Saturdays as needed.

Pay Range:  $18.00- $20.00 per hour (DOE)

All candidates are required to pass a pre-employment drug screen following an offer of employment, as well as provide documentation of eligibility to work in the U.S.

Equal Opportunity Employer/ Veterans encouraged to apply.