Network Security Administrator II - Firewall Specialist

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Digital Hands is an innovative Managed Security Service Provider (MSSP) with a mission to protect customer data and make technology available, productive and secure with the strongest talent in the cyber industry. Members of the Digital Hands Team work with leading technologies and protect a dynamic set of enterprise-class customers including best-known brands in the hospitality, financial, manufacturing and communications industries. Digital Hands employees enjoy competitive compensation and benefits, training opportunities, personal skills development, and opportunities for professional advancement across the organization. 

Digital Hands is comprised of innovators leading from the front, fueled by a desire to achieve, test new boundaries, and a determination to do whatever it takes to get there first every time. Ideal candidates believe in the mission and vision of the company and have a genuine love for what they do. At Digital Hands, we take ownership, obsess over our promises, anticipate our customers' needs. and get ahead of every threat so that our customers can focus on their business with the peace of mind that only comes from knowing their cyberworld is secure.

* This is an onsite, full-time position at our Tampa Headquarters, or Raleigh, North Carolina.

POSITION SUMMARY: 

Working within the Digital Hands’ Security Operations Center (SOC), the Network Security Administrator II, Firewall Specialist, is responsible for a broad range of firewall management tasks, including daily administration, advanced support for systems and applications, handling of Move/Add/Change/Delete requests, perform installations and upgrades, and primary liaisons for vendor support on behalf of the customer. 

This position is a technical role, requiring a high level of hands-on experience, including a thorough understanding of all aspects of computer, network, and application security, in a very fast-paced services organization. The right candidate must possess proven experience implementing and maintaining a variety of firewall technologies, specifically Palo Alto products and Fortinet FortiGate.  Check Point and Cisco firewall product experience is a plus.

 

DUTIES AND RESPONSIBILITIES: 

• Monitor, deploy changes, support, and handle day-to-day firewall rule deployments, and firewall hardware/software refresh activities. 
• Analyze, recommend, and deploy firewall solutions based on analysis of issues and implications for the business and continuous improvements.  
• Identify emerging issues and trends to inform decision-making. 
• Conduct independent analysis and assessment to resolve strategic issues around firewall policies and hardware/software refresh. 
• Participate in customer implementation/onboarding of related security controls monitoring and/or management. 
• Monitor and track performance, and addresses any issues related to firewalls and rule policies. 
• Provide end to end technology support including computer, applications, network and storage, and root-cause analysis etc. 
• Participate in new technology releases as applicable to firewall. 
• Attend internal and customer meetings as required to provide technical expertise and serves as a subject matter expert on network firewall-related matters. 
• Analyze network security requirements and implement perimeter security changes. 
• Collaborate with customers’ IT and security departments. 
• Collaborate with vendor support for security solutions. 
• Collaborate with internal departments. 
• Maintain health and performance of security solutions. 
• Apply latest security patches and ensure proper defenses are implemented. 
• Optimize customer network and security postures. 
• Perform se