Cornerstone Brands Part Time Customer Service

Thank you for your interest in joining our team! Qurate Retail Group comprises six leading retail brands – QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road® – all dedicated to providing a more human way to shop. Qurate Retail Group is the largest player in video commerce ("vCommerce"), which includes video-driven shopping across linear TV, ecommerce sites, digital streaming and social platforms.

The Opportunity

Cornerstone Brands Customer Service Specialists answer inbound customer calls. Working at home, our specialists problem-solve to assist our customers with their orders and accounts. Cornerstone Brands is comprised of Grandin Road, Ballard Designs, and Frontgate.

Who We Are

Cornerstone Services offers expertise and corporate support across the four Cornerstone Brands. These shared services include IT, digital commerce, customer care and distribution. The Cornerstone brands deliver inspirations that help customers enjoy, enhance, and celebrate life. Cornerstone comprises four interactive, aspirational home and apparel lifestyle brands: Ballard Designs®, Frontgate®, Grandin Road®, and Garnet Hill®. Cornerstone operates a separate ecommerce site for each brand, distributes 163 million catalogs annually, and has 22 retail and outlet stores.

You must reside in one of the approved counties in Ohio, Indiana, or Kentucky:

• Indiana counties: Dearborn, Fayette, Franklin, Jefferson, Ohio, Ripley, or Switzerland County.
• Kentucky counties: Bath, Boone, Boyd, Bracken, Campbell, Carroll, Fleming, Gallatin, Grant, Greenup, Kenton, Lewis, Mason, Montgomery, Owen, Pendleton, Robertson, or Rowan County.
• Ohio counties: Brown, Butler, Clark, Clinton, Clermont, Delaware, Fairfield, Fayette, Franklin, Greene, Hamilton, Highland, Licking, Madison, Miami, Montgomery, Pickaway, Preble, Union, or Warren County.

Your Impact

• Busy day handling a high volume of inbound customer inquiries
• Provide a distraction free work from home environment
• Offer additional products on each customer interaction
• Assist customers with questions while personalizing the experience for each caller
• Calls may include confirming refunds, taking payments, placing orders, and, analyzing account data
• Opportunity for advancement and upward mobility across the entire QVC Group family of brands.
• Report to an assigned Customer Service Supervisor

What You Bring

• You can problem solve and de-escalate unique situations while sustaining a high-paced call volume
• Learn and work in a virtual environment with a set schedule and structured day
• Communicate with a variety of customer styles, peers, and leaders
• Navigate multiple systems and screens while assisting customers
• Can sit for long periods of time
• Follow Cornerstone Brands computer system requirements
• Troubleshoot own technical problems (in partnership with IT when needed)
• Available to work weekends, holidays and additional hours

Compensation

• Starting rate is $15.00/hour
• Shift differential available when applicable

Your Training Schedule

• 8 Weeks: Monday – Friday
• 8:00 am – 2:00 pm ET or 3:00 pm – 8:00 pm ET

Your Work Schedule

• Work a set part time schedule: 20 hours per week
• Work schedules are not Monday - Friday
• 5 Day work schedules, working 4 hour set shifts
• Set schedule will include one weekend day and one weekday off
• Cornerstone Services customer service hours of operation are 8:00 am - 8:00 pm ET

System Requirements

• Our Work at Home Team Members need to maintain the necessary system requirements to provide a great experience for our customers. While a full specification list will be provided after your interview, here are a few main items:
• Self-provided Computer or laptop with a Microsoft Windows operating system, Windows 10 or newer, and no more than three years old
• Headset compatible with Cornerstone Brands specifications (Cornerstone Brands reimburses $75 for headset.)
• High-speed internet connection. Satellite, broadband, wireless or dial-up services are not an option (ADD NO 5GHOME) no Wi-Fi or Starlink
• Mac/Apple products, Chromebooks, Surfaces, and notebooks are not supported
• Webcam and able to appear on camera for meetings and trainings

The Application Process

Our application process is candidate-led. Each notification for the next step will be sent to the email address you provide.

1. Complete Application

2. Complete skills assessment on mobile device or computer

3. Self-schedule interview

4. Complete interview

Remote work is not permitted