Principal Associate, Security Services, Global Workplace Services

Principal Associate, Security Services, Global Workplace Services

At Capital One, we dare to dream, disrupt and deliver a better way. Our goal is simple—bring ingenuity, simplicity and humanity to an industry ripe for change. Our Global Workplace Services (GWS) team is a dynamic organization where development matters as much as our ability to provide collaborative and secure environments that drive connection, innovation and business success. Our commitment extends beyond solutions; it embraces a culture of care. We value, celebrate and respect each teammate's unique talents, experience, and contributions.

In GWS, our team manages a diverse portfolio of mixed-use owned and leased properties. We’re constantly transforming our workplace to enable our employees to work the way they work best. But it doesn’t stop there. We don’t just reimagine and create fabulous spaces and amenities, we also manage and operate them and ensure the safety and security of our employees and the community—we’re a well-oiled machine! That’s why our team is looking to add an experienced Security Principal Associate, Global Workplace Services. 

The Security Principal Associate is the primary point of contact between Global Workplace Services and Capital One's lines of business, providing strategic consultation to mitigate physical and safety risks across local, regional, and enterprise levels. This role involves performing vulnerability assessments to ensure that all Capital One retail locations comply with corporate standards, industry requirements, and regulations, thereby ensuring the safety and security of associates, contractors, and customers. The Associate partners with internal and external stakeholders to deliver physical security controls, develops proactive plans to establish senior management support for security initiatives, and helps maintain business continuity. Furthermore, the Associate is responsible for planning and executing assurance reviews of security programs, designing and executing compliance tests for security policies, and overseeing contracted guard resources within their assigned area.

The Ideal Candidate Should:

• Deliver clear, concise, and tailored communication to appropriate audiences across all levels.

• Build and maintain stakeholder relationships, proactively inform them, and apply relevant prior experience.

• Contribute to solutions with confidence, achieve desired outcomes effectively, and demonstrate leadership among peers.

• Consistently apply expertise, deeply understand day-to-day operations, and operate with little oversight and high success.

• Manage work effectively, consider multiple perspectives, and lead through ambiguity to gain buy-in and declare next steps.

• Hold self and others accountable to Capital One values and constructively challenges non-aligned decisions.

• Be open to creative solutions, collaborate with others to solve problems, and ground issue severity on level of impact.

• Manage work to deliver results per timelines, prioritize business-critical work, and manage high volume effectively.

• Respect individual contributions, actively helps others succeed, and consistently volunteers for staffing and training support.

Key Responsibilities:

• Provide security consulting for incidents involving Global Workplace Services customers in a regional area of responsibility

• Perform vulnerability/risk assessments that ensure locations are compliant with corporate standards, requirements and regulations

• Forge relationships with internal colleagues and external partners on all safety and security-related programs

• Effectively communicate and influence associates and contractors across the organization to implement and support safety and security programs

• Responsible for planning, organizing and executing quality assurance programs to ensure the safety of Capital One associates, contractors, customers and assets

• Review and analyze data to assess and determine security and safety trends while developing and deploying risk mitigation strategies 

• Manage escalated and crisis situations with calm resolve and well managed counsel 

• Build and maintain partnerships with law enforcement, subject matter experts and relevant industry professionals