Sales & Marketing Coordinator

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Since opening in 1962, The Ocean Club has welcomed the world’s most discerning guests to our five-mile stretch of natural white sand beach – framed by 35 acres of Versailles inspired lawns and gardens.

Discover the legendary chic of The Ocean Club, combining elevated Four Seasons service with laid-back Bahamian style – creating one of the most sought-after resort experiences in the Caribbean. 
 

On a stretch of natural white sand beach, our resort offers 107 ultra-luxury accommodations, a Balinese-inspired spa, and dining by Michelin-starred chef Jean-Georges Vongerichten.

The Ocean Club has a treasured history serving generations of luxury travelers.  Expansive lawns and towering coconut palms provide an enchanting backdrop to the pristine beaches of Paradise Island.

The Ocean Club offers a rich roster of activities including water sports such as snorkeling, sailing and wind-surfing along with land-based activities including world-class golf and tennis plus a relaxing spa.

The Role of a Sales & Marketing Coordinator

The Sales & Marketing coordinator is responsible for specific sales office admin related tasks and for providing administrative and clerical support to the DOM, travel industry sales and group sales team members.
This includes support with tour operator and partner contract administration, support on group proposal/contracts and manages the department’s budget log and invoicing. The S&M Coordinator is required to communicate with Four Seasons corporate team members, onsite resort teams and understand how to navigate the organization. The position requires attention to detail and opportunity to work with Four Seasons brand standards, sales, marketing and branding.

KEY FUNCTIONS:

• Answer incoming telephone calls and confirm special requests

• Process department invoices and maintaining department operating budget log

• Answer telephones, expedite correspondence, emails, data-entry and filing, copying, shipping, mail, office supplies and taking notes.

• Support DOM and Marketing team on marketing / branding projects

• Support DOM and team with market research and business cases

• Make travel arrangements for team as needed

• Follows up on emails and projects by maintaining accurate files and adhering to resort and company SOP’s.

• Providing general info and advise about resort accommodations, amenities and preplanning needs to partners.

• Process all donations, gift certificates, sponsor ship request, and keep a log to track.

• Ensure that all paperwork associated with the work of the department is processed efficiently in a timely manner incl. letters, emails, contracts and reports.

• Assist guests, clients and co-workers in a proactive, professional and friendly manner.

• Attend mandatory meetings and participate in training sessions established by Four Seasons and The Ocean Club.

• Performs other duties as assigned to meet business needs by DOM and Sales Manager Team members.

• Liaise effectively with all operational colleagues, providing support and information to ensure accurate delivery of our promise. In particular, this includes: Sales, Reservations, Revenue Management, Event, Marketing and PR

• Handle requests, complaints, and conflicts in a professional matter

• Respond according to the crisis management plan to any emer