Generalist, Student Success Initiatives

Compensation Type: Hourly

Compensation: $24.00

Job Summary

The Generalist, Student Success Initiatives serves as the primary point of contact at the front desk of the Delaware Campus. This role supports students in a one-stop student service environment. The Generalist provides a high level of customer service to Delaware Campus students and support to other areas at the College, including working closely with the location’s academic advising team, assisting faculty and testing services, and facilitating student support services.

Customer Service

• Serves as the primary point of contact at the front desk of the Delaware Campus. Greets guests when they arrive and directs them to the appropriate personnel or systems. Answers the telephone and responds to email questions and inquiries as needed.
• Provides information and support to students for programs of study and next steps for enrollment, including admission criteria, documents needed, financial aid, orientation, placement testing, advising, course selection, registration, and fee payment.

 Enrollment & Student Services Support

•  Supports Delaware programs by coordinating activities, maintaining campus knowledge through email, newsletters, flyers, and other forms of communications. Connects students with advisors, the testing center, and assists them in registering for classes on site.
• Supports services offered at the location including advising, opening computer labs, tutoring, student activities, etc. and performs preventative maintenance on equipment. Handles testing center duties as needed. Participates in new student orientations.
• Assists leadership by creating and maintaining various documents and reports, and completes projects as assigned. Maintains confidentiality of student records and other confidential or sensitive information.

Operational Support

• Prepares site for instruction, makes room assignments, and maintains equipment (i.e. pens, markers, paper, etc.) and technology (i.e. projectors, computers, etc.) as needed by faculty, students, or staff. Understands and explains College processes including applications, admissions, enrollment, and financial aid. Provides information about campus services and resources, student life, and opportunities for campus involvement. May assist with opening/closing of buildings, classrooms, offices, conference rooms, etc.

Culture of Respect

• Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community.

*Other duties as required.

*Regular, predictable, and punctual attendance is required.

OTHER DUTIES & RESPONSIBILITIES

• Attends all required departmental meetings and trainings.
• Manages multiple assignments of varying complexity while meeting federal as well as internal regulations and procedures, with the ability to adapt to the changing needs of the College and business partners.
• Hours may include working outside of a normal workweek schedule on an as needed basis. 

MINIMUM EDUCATION AND EXPERIENCE REQUIRED

• High School Diploma or GED.
• Three (3) years of experience in a customer service role.
• *An appropriate combination of education, training, coursework and experience may qualify a candidate.
• State Motor Vehicle Operator's License or demonstrThe employee occasionally lifts or exerts a force of up to 25 pounds when moving files, boxes,able ability to gain access to work site(s).

KNOWLEDGE, SKILLS, & ABILITIES

Knowledge of: administrative functions for the College location assigned to; standard office practices and procedures; project management; computer software, programs, and applications; internet browsers; email and messaging.

Skilled in: verbal and written communication; operation of general office equipment; maintaining good public relations; customer service; application of relevant software programs including word processing and spreadsheets; navigation of web-based systems.

Ability to: work independently demonstrating initiative and time management; develop and maintain effective working relationships with associates, supervisors, College partners, and general public; originate correspondence; maintain confidential and sensitive information; maintain accurate and complete work records; work effectively with persons of varying cultures and diversity.

PHYSICAL REQUIREMENTS

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions described in this position description. While performing duties of this job, the