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Regular or Temporary:

Regular

Language Fluency:  English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

Consumer Reporting & Performance Manager is accountable for helping to standardize reporting on CSBB performance including financials, product, channels, and segments. This role will help shape and continuously improve CSBB’s performance management, including establishing & monitoring KPIs and goals, driving transparency scorecard management, and performance development and reporting. The role will utilize strong analytical skills and data-driven problem-solving skills to help achieve the objectives of the CSBB organization.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job.  Other duties may be performed, both major and minor, which are not mentioned below.  Specific activities may change from time to time.  
1.    Support the development of CSBB client segment, product, and channel strategic performance reporting.
2.    Oversee the preparation of the monthly reporting analyses and performance package to enable understanding of the state of the portfolios leading to actionable recommendations for CSBB leadership.
3.    Recommends business actions to Strategic Execution and Business Performance (SEBP) and business leaders based on interpreted findings of the analyzed business reports.
4.    Collaborate on the design, communication, and implementation of the KPIs, data dashboards and reporting outlining the overall health of the business across solutions, channels, and segments.
5.    Consults with the internal business stakeholders, leaders, Business Performance Optimization and Data Insights & Governance teams to understand and design, develop, and deliver reporting requirements and ultimately made available for consumption via recurring deliverables, supporting the overall Consumer Bank strategy and performance.
6.    Support the  analysis of banking landscape, emerging trends, and perspective on competitive threats emerging from banking and adjacent to banking sectors.
7.    Contribute to the development and enhancement of business intelligence platforms used by operating unit.
8.    On an ongoing basis, support new strategic initiatives by drawing on analytics / insights; partner with product and channel teams to drive delivery of differentiated products and client experiences by segment.
 
QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1.    Bachelor’s degree in a relevant field or an equivalent combination of education and related work experience. 
2.    6-10 years of experience, or equivalent experience and related training
3.    Background in consumer financial services / banking or management / strategy consulting
4.    Problem-solving skills, ability to distil insights from large data-sets, strong analytical, communication skills

Preferred Qualifications:
1.    5+ years of experience in management / strategy consulting
2.    Deep knowledge and/or experience in consumer / small business / direct banking
3.    Proven ability to collaborate influence across organizational siloes and lead in a matrixed structure
4.    Experience with BI tools (Tableau, PowerBI)   
5.    Experience analyzing product, channel, and/or client segments data sets and reporting
 

General Description of Available Benefits for Eligible Employees of Truist Financial