Medical Front Office - Patient Service Specialist

Overview

Medical Back Office - Patient Service Specialist

Belmont, California

 

 

Job Description

 

This back-end Patient Support Specialist position focuses on insurance verification and administrative support with no in-person patient interaction. The ideal candidate will be a self-starter, motivated, and comfortable working independently in a fast-paced medical office environment. Prior experience with front desk operations, medical offices, or insurance verification is a strong plus.

 

When patients enter our center, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. The front desk is your station to be a patient advocate, communicate with individuals via email and phone, manage patient payments and utilize multiple computer programs.  Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

 

Schedule:

• Center Location: 3532 Alameda De Las Pulgas, Menlo Park CA 94025
• Type of Employment: Full Time
• Hours: Weekdays
• Compensation $22.00 - $25.00/hour based on experience

Why Join Us: (benefits for full-time at 32+ hours/week)

• Start Strong: Our mentorship and orientation programs ensure a successful transition
• Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
• Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
• Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection

 

 

Responsibilities

 

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders and business development team
• Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications

Qualifications

Minimum Qualifications:

• High School Diploma or GED

Preferred Qualifications:

• Insurance Verification Experience
• 1 Year of Medical Office Experience

Physical Requirements:

• Ability to walk, stand, bend, and reach consistently throughout a work day/shift
• Appropriate manual dexterity to enable typing (including10-key) throughout a work day/shift
• Ability to lift up to 25lbs, safely, from ground to waist using proper body mechanics
• Ability to carry office supplies up to 10lbs
• Visual acuity (near and distant) sufficient to maintain accurate records, recognize people and understand written direction
• Ability to speak and hear sufficiently to understand and give directions

Additional Data

Go Anywhere with Us! 1900 centers in 39 states offering internal movement

 

Equal Opportunity Employer/including Disabled/Veterans