Service Technical Content Supervisor Job

Service Technical Content Supervisor - Kenworth - This role is located in Renton, WA

 

Company Information

PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF Trucks. PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR designs and manufactures advanced diesel engines and also provides customized financial services, information technology and truck parts related to its principal business.
 
Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services — you can develop the career you desire with PACCAR. Get started!

 

Division Information

Kenworth Truck Company is the manufacturer of The World’s Best® heavy and medium duty trucks. Kenworth is an industry leader in providing fuel-saving technology solutions that help increase fuel efficiency and reduce emissions. The company’s dedication to the green fleet includes aerodynamic trucks, compressed and liquefied natural gas trucks, and medium duty diesel-electric hybrids.

 

Job Summary

The Service Technical Content Supervisor will work with global stakeholders to package industry leading service content for web and print publication to support new programs and sustaining business. Service content includes operator manuals, service manuals, technical reference materials, quick reference guides, and technical training curriculum. The Supervisor will aid, train, and supervise a team of internal and external Technical Authors. The Technical Authors will work in the PACCAR Component Content Management System (CCMS), with the goal of maximizing content re-use and consistency across all PACCAR content. The Supervisor also oversees content translation with an outside firm. In addition, this role will identify opportunities for continuous improvements both in product and in processes.  

 

Here's what you will do in this role:

• Manage the entire service content process from end to end
• Supervise Technical Authors
• Track and report progress and completion on service content deliverables for new programs and sustaining business to meet deadlines
• Provide Technical Publications input into key program capital budget process
• Collaborate with Program Management, Engineering, and Technical Publications teams and other stakeholders across PACCAR on key program deliverables
• Work with Technical Authors to write technical content into a structured xml format using PACCAR’s CCMS
• Identify and create graphics for the authors to incorporate into the content
• Review/edit service content and contribute to support legal and translation needs as necessary
• Ensure that product documentation is produced and published in a timely manner and adheres to PACCAR’s style guidelines and standards of accuracy, thoroughness, readability, usefulness, consistency, and organization
• Understand the technical aspects of our products and create documentation that helps our customers find solutions to their problems quickly
• Publish service and warranty content to dealer portal
• Design and publish PDF forms 
• Performs other duties as assigned

 

Required Skills:

• Four-year college degree required, with an emphasis on Business or Engineering preferred
• Strong organizational, schedule management, time management and reporting skills
• High level of initiative and demonstrated use of proactive problem solving approach
• Excellent communication skills
• Working knowledge of HTML, XML publishing, and structured authoring
• Understanding of single source writing, minimalism style authoring, XML re-use of topics, and topic based writing
• Solid mechanical aptitude
• Strong interpersonal skills and a team player
• Must be able to work with a diverse set of stakeholders and manage multiple tasks concurrently
• Occasional travel may be required depending upon the project (up to 5%)
• Flexible work hours but may require some early start or late end times depending on the project

 

Preferred Skills:

• Previous automotive/dealership hands on experience and/or manufacturing experience/product knowledge
• Project management experience

MS Office tools experience including, Access, Excel, SharePoint and OneNote

 

 

Why work for PACCAR/Kenworth?

• Global Fortune 500 Company with a wide array of growth an