Operations Supervisor - Hobson Place

Description

Days Off: Saturday, Sunday

Shift: Office Day

Insurance Benefits: Dental, Life, Long-term Disability, Medical (no premiums/payroll deductions for employee coverage)

Other Benefits: Employee Assistance Program (EAP), Flexible Spending Account (FSA), ORCA card subsidy, Paid Time Off (34 days per year), Retirement Plan

About DESC:

DESC (Downtown Emergency Service Center) is a nonprofit organization working to help people with the complex needs of homelessness, substance use disorders, and serious mental illness achieve their highest potential for health and well-being through comprehensive services, treatment, and housing. Our vision is a community where no person is abandoned, ignored, or experiencing homelessness.

As the region's leading provider of services to multiply disabled adults who have experienced chronic homelessness, DESC serves almost 2,000 people each day. Our integrated service model is designed to help people secure and maintain appropriate, safe and affordable housing. DESC is recognized nationally and regionally as an innovator in developing solutions to homelessness.

JOB DEFINITION:

The Hobson Place Operations Supervisor is a key member of the leadership team, providing oversight of ongoing building related projects and tasks serving 177-unit Permanent Supportive Housing project housing formerly homeless adults with disabilities. In addition, the Operations Supervisor performs cleaning and minor repair tasks, and coordinates with Hobson staff, Maintenance and Facilities staff, other agency staff, and outside vendors to keep Hobson Place and grounds sanitary, safe, and smoothly functioning.

MAJOR DUTIES AND RESPONSIBILITIES:

• Work cooperatively and effectively with other staff, tenants, neighbors, vendors, and outside partners as part of the Hobson leadership team to ensure building-wide safety and security, and to support tenant success.
• Assist Project Manager with program operation tasks as assigned.
• Coordinate with Janitorial Supervisor to ensure adequate janitorial coverage and provide back-up janitorial support as needed.
• Coordinate with maintenance, janitorial, Hobson Clinic and other relevant DESC staff to ensure the timely acquisition of necessary supplies and materials for cleaning, minor maintenances, and other operational needs.
• Perform high quality cleaning and minor repair tasks in all areas of assigned facilities, including, but not limited to, individual apartments, common areas, offices, storage and trash rooms, equipment rooms, stairways, elevators, kitchens, laundry rooms, lounges, bathrooms, showers, alleys, sidewalks, roofs, and decks or patios.
• Respond to emergencies, initiate emergency maintenance actions, clean up debris, water, etc., and contact necessary supervisors / team to do emergent triage. 
• Be proficient in the monitoring and use of building fire safety, surveillance, and electronic entry systems and provide feedback to leadership team for staff follow up.
• Be proficient in monitoring building water usage data and provide feedback to leadership team for staff follow up.
• Provide Operational Support for unit remediation and maintenance efforts, including preparations for annual funder inspections, in close collaboration with Project Manager, Project Coordinator, Clinical Support Specialists, clinical supports and Facilities supervisors.
• Create and manage a schedule of unit inspections, ensure proper notices are posted, and generate and manage related work orders, in close collaboration with the leadership team.
• Coordinate with outside vendors to establish and maintain a schedule of pest inspections, post notices and manage vendor access, and provide operational support for follow-up preparations and treatment.
• Initiate appropriate responses to maintenance requests. Generate and track work orders to ensure timely completion.
• Complete basic routine maintenance, such as caulking, replacing light bulbs and switch plates. Repair basic building systems consistent with skill level and as assigned.
• Monitor facilities and equipment for damage and unsafe conditions. Enter work orders and report concerns to Project Manager. Coordinate with PM and relevant Facilities & Maintenance staff and/or vendors for repair or extensive cleaning needs or maintenance work not within personal skill level.

OTHER DUTIES & RESPONSIBILITIES:

• Manage all building operations in the absence of other leadership and clinical staff.
• Ensure all interactions with tenants are consistent with DESC Mission and Core Values.
• Participate in staff meetings and training.
• Other duties as assi