Shareholder Services Senior Associate - State Street Global Advisors, SrAssc

SSGA Shareholder Services Senior Associate
 

The Boston Shareholder Services team consists of two teams, Client Trading and Client Support, which cover a 7:00 am – 7:30 pm workday, including US holidays when Canada is open.  The team is looking for a senior associate to manage processes for both teams during the late afternoon/evening.  This position covers 11:00 am – 7:30 pm EST or until the pricing process and nightly processing is completed.  This position can be fully remote.

The Shareholder Services Hybrid Role senior associate works closely with the Client Trading and Client Support teams, portfolio managers, operations teams, custody teams, and other internal and external clients.  The associate’s primary responsibility is working with our institutional clients to ensure their trading needs are addressed to the highest level of satisfaction and any issues or problems are resolved promptly and professionally.

The Associate needs to be dedicated, enthusiastic, solutions oriented, and demonstrate good judgment on critical issues and resolution. The ability to properly escalate risk items to the shift leader and SHS management team is critical to the success of this position. 

Job Responsibilities:

• Perform the duties related to processes that occur in the late afternoon/evening for the Boston Shareholder Services team including Client Trading and Client Support
• Shareholder Services is responsible for the oversight of NAV distribution by our Custodian providers.  In the event of a NAV delay, this position will manage the client communication and inquiry process through resolution, including executing the NAV delay checklist and working with IT as necessary for recovery

• Apply understanding of complex internal structures and context surrounding information being processed to perform daily activities, including nightly in-kind processing
• Maintain working knowledge of overall process operating model and assist with deployment of operational changes, including developing and implementing new initiatives and assists with process re-engineering and systems integrations
• Input trades and audit appropriately
• Ensure the highest quality of client satisfaction by responding to clients on general inquiries related to trade placement and settlement with SSGA
• Communicate trade settlements to our custodian providers in an accurate and timely manner
• Operate as backup for team leader when they are unavailable
• Build technical expertise and better understanding of marketplace nuances
• Conform with the 'risk' escalation chain for operational issues and suspicious transactions
• Perform other duties as needed

Requirements:

• 5+ years of experience in investment management with a specific focus on investment operations.  Transfer agency experience a plus
• Solid understanding of complex investment issues and investment vehicles with a desire to continuously improve investment knowledge
• Knowledge of investment processes and how client cashflows impact the investment process
• Excellent organizational and execution skills including the ability to prioritize and multi-task under time constraints
• Ability to develop and maintain collaborative and professional relationships with internal and external clients and colleagues in global offices
• Problem solving skills in terms of understanding client objectives and developing effective and appropriate solutions to meet those objectives while balancing the inherent risks to State Street
• Excellent collaborative, interpersonal, organizational, and communication skills (written and verbal) including a confident telephone presence
• Strong attention to detail
• Team player with a positive can do attitude
• Bachelor’s Degree or equivalent experience

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You’ll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believ