PowerChart Clinicals Support Lead

At Claritev, we pride ourselves on being a dynamic team of innovative professionals. Our purpose is simple - we strive to bend the cost curve in healthcare for all. Our dedication to service excellence extends to all our stakeholders -- internal and external - driving us to consistently exceed expectations. We are intentionally bold, we foster innovation, we nurture accountability, we champion diversity, and empower each other to illuminate our collective potential.   Be part of our amazing transformational journey as we optimize the opportunity towards becoming a leading technology, data, and innovation voice in healthcare. Onward and Upward!!!  

JOB SUMMARY:

Serve as PowerChart Acute and Ambulatory Subject Matter Expert responsible for maintenance and management of Oracle Health Millennium clinical solutions. This role ensures acute and ambulatory systems are running optimally and support user workflows. Responsibility includes monitoring of application health, implementation of change requests, and overall support for clinical systems. 

 

JOB ROLES AND RESPONSIBILITIES:

• Act as lead on support team responsible for overall clinical system performance 

• Monitor for Flashes and Code Releases 

• Provide guidance to client on recent releases and best practices for tool configuration 

• Review and implement change requests in accordance with best practices and client standards, for the following areas: 

• Physician and Nursing Orders 

• Physician Documentation: Dynamic Doc, PowerNote 

• Nursing Documentation: PowerForms, Interactive View, I&O 

• Ambulatory Organizer and Workflow Mpages 

• PowerPlans and CareSets 

• Medication Administration 

• Tasks 

• Patient Lists: Staff Assignment, Care Team, CareCompass 

• Provide support for troubleshooting incidents escalated by Tier 1 Help Desk 

• Monitor clinical application configurations for health and performance 

• Mentor other acute and ambulatory consultants as needed 

 

JOB SCOPE:

The PowerChart Clinicals Support Lead is the primary subject matter expert for the Oracle Health Millennium acute and ambulatory applications. This role is responsible for the overall performance and configuration of clinical systems. The person in this role must understand design and configuration, as well as troubleshooting and maintenance. The support lead works with internal and external sources under minimal direction and uses independent judgment to make decisions and complete tasks. 

Qualifications

REQUIREMENTS (Education, Experience, and Training):

• Minimum of 7 years combined related work experience, including: 

• At least 5 years of experience in healthcare information technology (HCIT) consulting or other client-facing IT roles 

• An additional 2 years of work experience directly related to the duties of the job 

• Bachelor's Degree required 

• Knowledge and experience with Oracle Health clinical applications: DCPTools, Bedrock, Olympus