Financial Aid Advisor I

Job Title

Financial Aid Advisor I

Agency

Texas A&M University

Department

Scholarships And Financial Aid

Proposed Minimum Salary

$21.64 hourly

Job Location

College Station, Texas

Job Type

Staff

Job Description

What We Want

Scholarships & Financial Aid is seeking a Financial Aid Advisor I to advise and counsel student and their families on aid eligibility. The Financial Aid Advisor assists in facilitating workshops and learns to make presentations on and off campus to groups regarding financial aid and scholarships. The position also will conduct one-on-one appointments in regard to student special circumstances, satisfactory academic progress and cost of attendance changes. We are looking for a detail-oriented individual who is passionate about providing excellent customer service while assisting students and families with their financial needs. If this description appeals to you, we invite you to apply to be considered for this opportunity.

What You Need to Know

Salary Range: $21.64/ hour

Cover Letter & Resume: A cover letter and resume are strongly recommended

Other Requirements:

• Occasional Travel.

• May be asked to work weekends, holidays, and outside regular business hours during peak periods.

• Must comply with Texas A&M System Policy 07.02 Texas Higher Education Fair Lending Practices.

• Must be in good standing on all Federal Student Loans. The U.S. Dept. of Education will not grant access to student loan data for any individual who is in default status. Access to such information is a necessity for this position. Must be able to rectify default status within three months of employment. Good standing must be maintained for continued employment.

Qualifications

Required Education and Experience

· Bachelor’s degree or an equivalent combination of education and experience

· No experience required

Knowledge, Skills, and Abilities:

· Ability to meet deadlines and maintain a high level of accuracy, professionalism, and customer service

· Working knowledge of Microsoft Office software

· Ability to work individually or as a team in a dynamic organization

· Good interpersonal communication skills

· Must be literate in the English language and able to comprehend, give and follow both written and verbal instructions

· Ability to organize and make decisions

· Ability to work well under pressure

· Ability to use tact, diplomacy, and judgment in dealing with all customers

· Attention to detail

Responsibilities:

Advising/Processing

• Under close supervision, learns to use discretion and independent judgment to advise and counsel students and their families on financial aid and scholarships

• Learns how to and assists with reviews of student files and adjusts as needed

• Able to learn the student financial aid/scholarship process and shadows team members

• Learns how to award, revise and/or approve the disbursement of financial aid through the specific controls of program policy and guidelines

• Able to learn how to communicate with students and their families via multiple methods (i.e. email, in-person, phone, etc.)

• Learns to review application data against additional data received and resolve discrepancies or adjust data in Banner/Compass as appropriate

• Learns how to collaborate with on campus representatives regarding students’ financial aid concerns

Financial Aid Knowledge & Team Support

• Learns, interprets, and maintains knowledge of current federal, state, and institutional policies, procedures, and regulations pertaining to financial aid

• Understands how staff interact with students and help transition students from prospective to currently enrolled students

• Learns how to ensure processing activities adhere to established policies and procedures while using critical thinking skills

Specialized Finan