National Accounts Customer Specialist

 Title:  National Accounts Customer Specialist, 1st Shift   Req ID: 5055

City, State:  Westfield, WI

Reports to:  Customer Service Supervisor 

Classification:  Nonexempt 

#LI-Hybrid    #LI-Onsite 
 

JOB DESCRIPTION

 

Summary:  The National Accounts Representative is a key contributor to company sales and profitability by providing critical support to national customers through strong partnerships with the National Accounts Sales team and multiple internal departments. (ex: Planning, Shipping, Quality Assurance and Transportation).  This position navigates account logistics and relationships with efficiency, professionalism and in a manner that demonstrates Brakebush values and mission.

 

Essential Functions:  

• Provide a flawless customer experience through collaboration with internal teams on order logistics, inventory updates, and maintaining multiple customer portals with accuracy.   
• Supports customer expectations by providing accurate information on deliveries and lead times. Maintain close, real-time dialog regarding orders, pricing, and inventory.
• Resolves customer concerns through troubleshooting with Production, Planning, and Quality Assurance.  
• Manage RFP’s, review contracts, complete exports and provide reporting such as sales, inventory, and accrual payments.

 

Required Qualifications:

• Four years of proven internal sales, accounts management or advanced customer service experience OR two years internal experience as a Food Service Representative, Sales, Logistics, or related experience.
• Strong research skills to find essential information from internal and external resources.
• Customer facing skills to prioritize internal and external customer needs and provide prompt assistance in a courteous and calm demeanor.
• Thrives in a team environment though strong communication and collaboration skills. Ability to navigate internal relationships at all levels of the company. 
• Strong organizational skills; attention to detail, analytical and problem-solving skills.
• Command of MS Office Suite: Excel, Word, PowerPoint, and Outlook.

 

Preferred Qualifications:

• Experience working in the Food or Manufacturing industries
• Knowledge of SAP, Blacksmith and CRM (Customer Relationship Management)
• Associate degree

 

Supervisory Responsibility: No supervisory duties.

 

Work Environment: The work environment is an office environment with standard temperatures and normal office noise levels.

Remote work: After an initial training period, there may be opportunity to work from home.

 

Physical Demands: This position would be primarily sitting with little to no lifting or other physical demands.

 

Position Type: Non-exempt, 1st shift, this position may require you to stay late or come in early to complete a task. 

 

Travel: Minimal travel will be required in this role; however, it might be possible to travel to our other plant locations.