Manager, CWB Sales Communications

The Sales Communications Manager is a leader within Combined’s marketing and communications team and a key partner for the sales and relationship management teams.  This Manager will support our Chubb Workplace Benefits (CWB) business through consultative communication strategy in partnership with Channel Marketing, design processes and capabilities and internal communications for our sales and distribution organizations, with a strong emphasis on writing, project management and other activities. While the role is primarily focused on internal communications, some projects may require execution of external communications to business partners. This individual will also play a key role in collaborating on and helping execute cross-channel content development and other sales-focused communications efforts with our Combined U.S. and Combined Canada organizations.

RESPONSIBILITIES

• Serves as a key partner to the CWB Channel Marketing team and distribution organizations, providing recommendations on internal communications, external operational communications and related initiatives.
• Develops timely, relevant and high-impact communications, including announcements about organizational structure, policy changes, new technologies, incentives and contests, and broker/ branch office engagement; intranet content; and more.
• Helps build and oversee the CWB communication processes and platforms, to ensure information is distributed effectively and easily accessible.
• Partners with the CWB organization to mine for and to develop multi-channel content, such as success stories, community involvement, achievements, best practices, etc.
• Create and maintain an editorial calendar to strategically plan and execute timely and relevant communications.
• Responsible for creating communication plans (i.e., stakeholders, audience, vehicles, timelines) aligned with sales and business strategies and change management.
• Partners with internal business leaders to provide recommendations on external communication opportunities in support of business objectives.
• Leverages employee feedback channels, monitors real-time feedback, analyzes data and makes recommendations to continuously improve communication approaches. 
• Edits and proofreads documents to verify accuracy and effectiveness in conveying key messages, and for grammar, spelling and typographical errors in alignment with our brand guidelines.
• Researches new, innovative and best practice methods to enhance communications.
• Participates in sales meetings as Marketing and Communications representative.

COMPETENCIES 

• Relationship-Builder – Is helpful, respectful, approachable, team and service-oriented, building strong working relationships and a positive work environment; maintains an exceptional client service mindset.
• Problem Solving – Takes an organized and logical approach to thinking through problems and complex issues. Simplifies complexity by breaking down issues into manageable parts. Looks beyond the obvious to get at root causes. Develops insight into problems, issues and situations.
• Continuous Learning – Demonstrates a desire and capacity to expand expertise develop new skills and grow professionally. Seeks and takes ownership of opportunities to learn, acquire new knowledge and deepen technical expertise. Takes advantage of formal and informal developmental opportunities. Takes on challenging work assignments that lead to professional growth. 
• Initiative – Willingly does more than is required or expected in the job. Meets objectives on time with minimal supervision. Eager and willing to go the extra mile in terms of time and effort. Is self-motivated and seizes opportunities to make a difference. 
• Adaptability – Ability to re-direct personal efforts in response to changing circumstances. Is receptive to new ideas and new ways of doing things. Effectively prioritizes according to competing demands and shifting objectives. Can navigate through uncertainty and knows when to change course. 
• Results Orientation – Effectively executes on plans, drives for results an