AVP, Sales Support

Job Description:

Role Summary/Purpose:

This role will report to the Sales Leader and serve as Sales Support for the Verizon Field and Inside Sales Teams. The role will partner closely with the Verizon Sales Leader and Client Initiatives Inside Sales Manager to create and implement a collaborative go-to-market strategy for Field & Inside Sales. This role will manage all data analytics and reporting needs for Field & Inside Sales and is instrumental to positioning the teams for growth. The role will be the primary liaison for SF Effectiveness capabilities, training management and represent the Sales team in cross-functional initiatives.

Our Way of Working

We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.

Travel:  20%

Essential Responsibilities:

• Partner with Sales Leader, Marketing Leader and VZ in development and ownership of credit training material to support Field Sales training strategies.  Duties may include developing and/or updating in-store training documents and operating policies & procedures

• Serve as the primary liaison between the portfolio and SFE teams regarding Sales Force effectiveness, focusing on identifying, developing, and implementing initiatives and projects that will improve engagements, performance and territory growth

• Own Salesforce and Seismic data visualization software, as well as responsibility for continually developing, implementing and executing on Salesforce initiatives to aid in the Sales Team’s ability to be productive and compliant in the Field

• Develop, implement, execute and continually enhance a store optimization model and process to support our go-to-market strategies. This includes the development and execution of reporting to aid in managing the implemented strategies

• Partner with Inside Sales Manager to hire, lead and manage the Verizon Inside Sales Specialist team to ensure Sales and Marketing initiatives and strategies are executed

• Provide value added analysis & reporting to help identify gaps, trends and implement create strategies to assist in driving continuous usage and application volume

• Implement effective productivity tools and compliance systems that manages field activities, i.e., contests and special marketing initiatives

• Monitor, assess and partner with Field Leadership to track, measure and ensure client engagements are properly captured in Salesforce to measure visit reaction

• Partner cross-functionally to develop materials and systems to increase the team’s productivity

• Manage all logistics related to the delivery of field training programs, including training content management, i.e., Lessonly

• Manage new employees onboarding process in partnership with Sales Leadership

• Monitor Field Sales Specialist calls to measure effectiveness and gather VOC

• Ongoing maintenance/validation of key FSS items such as compliance requirements, alignment files, daily reporting and other analytical needs

• Perform other duties and/or special projects as assigned

Qualifications/Requirements:

• Bachelor’s degree in Business related field of study and 3+ years’ experience working in the Financial Services Field or in lieu of completed degree, HS diploma/GED with 5+ years of experience in Financial Services

• Minimum of 5 years utilizing Salesforce.com, analytical & statistical experience with the ability to manage, synthesize and interpret large quantities of data

• Minimum of 5 years’ experience developing presentations and pitching to all levels of management

• Minimum of 2 years of project management

• Minimum of 2 years’ experience working within a Client relationship

• Ability and flexibility to travel for business as required

Desired Characteristics: