Customer Service Coordinator

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Job Description:

START ON A CAREER PATH THAT HAS A FUTURE

At Ryder, our most important competitive advantage is our people.  CULTURE- INTEGRITY- FAMILY. As a Customer Service Coordinator, you’ll be part of a dynamic team, equipped to succeed and empowered to develop your transportation & logistics career.

Summary
The Customer Service Coordinator, or CSC, will support the shop management process through timely customer communications and scheduling, inventory ordering and stocking, repair follow-up and maintenance file management. In this role, you will acquire proven industry knowledge, skills and resources to develop your operations & fleet maintenance background.  We allow you to carve out your own career path and promote from within, based on performance.  The ideal path of progression in this role is an Ops Supervisor.

If you're motivated, coachable, and looking for a fast paced, inclusive environment, you've come to the right place.  Competitive pay & fast growth, full benefits package, 401k employer match, and a discount on shares! 

YOUR JOB SEARCH ENDS HERE.

Shop Location-   4305 New Brunswick Ave, South Plainfield, NJ 07080

Shift/Schedule - 2nd shift / Tues -Thurs 2:30 - 11:00 / Friday 1 -9pm / Sat- 7am -3pm

Rate of Pay: 24.00 per hour

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Ryder's most recently been named a “Top Company for Women to Work for in Transportation” by Women in Trucking, one of Fortune Magazine’s “World’s Most Admired Companies,” one of “America’s Most Responsible Companies” by Newsweek.

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Essential Functions

• CUSTOMER SERVICE:
  Improve the quality and consistency of customer communications and meet customer's expectations
  Perform customer relationship activities to include customer interface, issue resolution and customer satisfaction
  Execute customer communication protocol pertaining to PM scheduling and follow-up, breakdowns and vehicle status updates
  Improve the quality and consistency of customer communications and ensure customer's expectations are met
  Drive improvement of Customer Satisfaction (CSI) scores

• WORK FLOW MANAGEMENT:
  Enhance branch productivity through effective work scheduling and planning
  Create repair order tasks and update work planning sheet
  Review maintenance reports to identify and schedule preventative maintenance, repair campaigns and vehicles requiring follow-up
  Coordinate with rental counter to identify repair requirements, available substitute units and vehicle wash requirements
  Coordinate outside repair with vendors and customers
  Provide a resource that allows the management team time to effectively manage shop operations

• PARTS MANAGEMENT:
  Contribute to cost containment through effective inventory planning and warranty
  Execute parts inventory management processes to include conducting physical inventory, parts ordering, receiving, stocking, managing purchase orders and parts invoice and coordinating parts pick-up and delivery
  Make recommendations on min-max levels to the inventory planning team
  Manage part