Lead Float Site Assistant - ARCHES Project

Are you a leader? Join our ARCHES Project team! This position will provide direct support to sheltering services for the homeless population at ARCHES shelters in Polk and Marion counties.

Responsibilities include supporting daily operations, including cleaning and laundry services, clerical duties, data collection & entry, assisting clients with navigation to resources, answering client questions and other special projects as needed. This is a float position; flexibility and adaptability to move from site to site as needed. In addition, The Lead Float Site Assistant will also be responsible for training and updating Site Assistants and volunteers on applicable policies and procedures and exercise strong decision-making skills while providing leadership when urgent matters arise while management is not available or on site.

This position requires flexible availability to work Swing and Night shift.

Candidates must submit applications by 10/25/2024 in order to be considered for first round interviews.

MINIMUM QUALIFICATIONS The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION and/or EXPERIENCE

• High School diploma or GED.
• Two years of experience in customer service, social services, or other client-facing roles.
• Preferences given to applicants who have experience working with people experiencing homelessness or at-risk of becoming homeless; and/or work experience with the public in a healthcare or community services setting.

CERTIFICATES, LICENSES, REGISTRATIONS

• Driver qualifications are required for this position. Valid driver license, insured vehicle available for use on the job, and a satisfactory drive record for the previous three years are required
• Candidate must pass a comprehensive MWVCAA background screening prior to employment.
• Basic Life Support/First Aid Certification is required within first 30 days of hire.
• Food Handler's Card or ability to obtain within 30 days.
• Candidate must pass pre-employment and random drug screenings.

KNOWLEDGE, SKILLS, AND ABILITIES

• Demonstrated proficiencies in Microsoft Office (including Outlook), videoconferencing platforms, and web tools.
• Exhibits a positive attitude and engages with others in a cooperative and supportive manner.
• Demonstrates tact, diplomacy and empathy when communicating formally and informally with clients, staff and program partners.

**ESSENTIAL DUTIES AND RESPONSIBILITIES: This job description is not intended to be all-inclusive. Employee will also perform other reasonably related business duties as assigned by immediate supervisor and other management as required.

• Serves as primary point of contact for respective work shift.
• Trains incoming staff members and volunteers on applicable duties, processes, and policies. Answers questions and aids coworkers as needed.
• Facilitates communication and collaboration between Site Assistants and volunteers.
• Focuses team toward primary program goals and exemplifies the positive culture.
• Ensures data collection and quality. Inputs service usage information into the Health Management Information System (HMIS) and Shelter point.

SUPERVISORY RESPONSIBILITIES

There are no supervisory duties in this position.

PHYSICAL & MENTAL DEMANDS Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

• Regularly lift and/or move 20 pounds and occasionally lift and/or move up to 50 pounds.
• Manual dexterity for handling personal items, food, clothing, sacks, carts and use of computers and written in-take processing.
• Requires frequent moving/walking and standing in the shelter setting and outdoor spaces.
• Driving in all weather conditions to ARCHES sites in Polk and Marion counties.
• Maintains calm disposition when clients or others may become escalated, applying crisis intervention and de-escalation techniques for all participants.
• Regulates emotions during interactions with escalated clients and staff.