Infrastructure Engineer (Network)

Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description:

At Discover, be part of a culture where diversity, teamwork, and collaboration reign. Join a company that is just as employee focused as it is on its customers and is consistently awarded for both. We’re all about people, and our employees are why Discover is a great place to work. Be the reason we help millions of consumers build a brighter financial future and achieve yours along the way with a rewarding career. 

Discover will not sponsor or transfer employment work visas for this position.  Applicants must be currently authorized to work in the United States on a full-time basis.

As an Infrastructure Engineer (network operations), you’ll deliver highly available, scalable, and diverse network infrastructure to facilitate key business functions at Discover. At the corner of our industry’s best practices and an automation security-first mindset, lies your project work. You’ll leverage both to ensure we deliver data quickly and securely. Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management. 

The engineer works on holistic engineering deliverables across different stages of the product lifecycle and determines technology patterns for the overall solution.  Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.

Shift:  Third shift, Sunday – Thursday, 10:00pm – 7:00am EST

Responsibilities 

• Responsible for operating, administering, and managing the day-to-day Network operations of a large scale global mixed media network communications environment supporting mission critical customer applications. Serves in a tier 1 role that proactively monitors, analyzes alarm information, initiates corrective actions to promptly isolate issues, restore service, implements changes, and provides analysis and consultation to peers.
• Monitors the Data Network for performance degradation, connectivity issues, system events and alerts. Updates and manages tickets through resolution with vendors and internal support groups. 
• Tests, analyzes, performs corrective actions, and restores network equipment and services in a timely and accurate manner to eliminate/reduce application impact. 
  Provides timely notifications to management/outage team and escalates tickets to appropriate internal and external management as needed.
• Responds to engagements from the Command Centers and provide network analysis to determine network availability.
• Creates and implements data network changes.
• Performs Preventative Maintenance tasks and creates, maintains, updates NOC support documentation.

• Achieves product commitments (and influences others to do the same) by using informal leadership & highly developed communication skills and contributes to or led technology communities 

• Uses automation, system tools, open-source solutions, observability and 'security first' principles in daily work 

• Contributes to team agile ceremonies, leads demos and presentations, helps new engineers learn established norms 

• Initiates high level solution design approaches, and guides team to achieve desired key software delivery capabilities using automated, coded enterprise and observability 

• Participates in internal speaking and advocacy events 

• Supports research activities to adopt new technology solutions in ways of developing new capabilities 

• Continues professional education and creates opportunities for core product teams to learn engineering best practices