Senior Salesforce Developer (Agentforce Expertise)

We are

At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 16,850+, and has 60 offices in 20 countries within key global markets.

Our challenge

We are seeking a skilled Salesforce Developer with strong expertise in the Salesforce platform and hands-on experience with Agentforce (Salesforce AI-driven solutions and automation). The candidate will be responsible for building scalable CRM solutions, leveraging AI capabilities, and enhancing customer and agent experiences through intelligent automation.

Additional Information*

The base salary for this position will vary based on geography and other factors. In accordance with law, the base salary for this role if filled within Alpharetta, GA is $115k - $118k/year & benefits (see below).

The Role

Responsibilities:

• Design, develop, and implement solutions on Salesforce (Sales Cloud, Service Cloud, Experience Cloud)
• Build and optimize Agentforce AI solutions, including virtual agents, automation flows, and intelligent service processes.
• Develop custom components using (Apex, Triggers, SOQL/SOSL, Lightning Web Components (LWC) / Aura)
• Configure and manage Flows, Process Builder, and workflow automation
• Integrate Salesforce with external systems via REST/SOAP APIs
• Leverage Einstein AI / Agentforce capabilities to improve business processes and customer engagement
• Collaborate with stakeholders to gather requirements and deliver scalable solutions
• Perform code reviews, troubleshoot issues, and optimize performance
• Ensure adherence to Salesforce best practices, governance, and security standards

Requirements:

• Overall 5+ years of Salesforce development experience.
• Strong hands-on experience in Apex, LWC, Visualforce & Salesforce Flows & automation tools
• Proven experience with Agentforce / Salesforce AI / Einstein AI
• Experience working with Service Cloud (case management, omni-channel, automation)
• Strong understanding of data modeling, sharing rules, and security architecture
• Experience in Salesforce integrations
• Familiarity with version control and CI/CD tools (Copado, Gearset, etc.)
• Strong analytical and problem-solving skills
• Excellent communication and stakeholder management
• Ability to work in a fast-paced, client-facing environment
• Focus on delivering scalable, high-quality solutions
• Salesforce Certifications, Platform Developer I/II
• AI / Einstein / Agentforce certifications (preferred)
• Experience with Salesforce Data Cloud or AI-based automation
• Exposure to chatbots, conversational AI, and virtual agent solutions
• Prior experience in Agile/Scrum environments

Preferred, but not required:

• Experience in Financial Services / Fintech domain
• Knowledge of Omni-Channel routing, Service Console, and CRM

We offer:

• A highly competitive compensation and benefits package.
• A multinational organization with 60 offices in 20 countries and the possibility to work abroad.
• 10 days of paid annual leave (plus sick leave and national holidays).
• Maternity & paternity leave plans.
• A comprehensive insurance plan including medical, dental, vision, life insurance, and long-/short-term disability (plans vary by region).
• Retirement savings plans.
• A higher education certification policy.
• Commuter benefits (varies by region).
• Extensive training opportunities, focused on skil