Senior Assistant Vice President, Health & Life Science Program Development & Strategy

EXL seeks a strategic, visionary Senior Assistant Vice President to lead the development of transformative capabilities that supports our healthcare claims lifecycle aspirational goals. This leader will architect, guide development of, and operationalize industry-leading solutions that deliver a seamless claims process. This is a high-visibility and strategic position, requiring collaboration across leadership, SGU, and IMU teams.

Salary range:  $185,000 - $205,000+ bonus

For more information on benefits and what we offer please visit us at https://www.exlservice.com/us-careers-and-benefits

• Define the product vision, strategy, and roadmap for a scalable platform that optimizes claims processing. 
• Build, hire, and lead a cross-functional team spanning technology, operations, and process excellence.
• Lead end-to-end program development from concept to operational maturity, ensuring alignment with our strategic vision to streamline the provider claim processing experience.
• Collaborate with internal stakeholders including sales, technology, product, and business teams to ensure cohesive platform design and implementation.
• Track and report key performance metrics, ensuring alignment with business outcomes and vision.
• Foster innovation and drive continuous improvement in both technology and process.

Sales Support:

• Support IMU leaders in development of account-specific workshops, demos, and strategic proposal creation.
• Assist with development of ROI and value metrics to support sales.
• Provide guidance on the requisite people, process, and technology to support program growth and operational excellence.

• 10 plus years in healthcare technology, claims operations, or a related field, with 5+ years in leadership roles.
• Proven track record of building and scaling tech-enabled programs, particularly in the healthcare or claims domain.
• Expertise in business product strategy, program management, and team leadership.
• Deep understanding of healthcare claims lifecycle, clearinghouse operations, and matrixed, multi-vendor resolution strategies.
• Exceptional strategic thinking, communication, and stakeholder management skills.
• Ability to navigate ambiguity and drive clarity in a fast-paced, growth-oriented environment.
• Ability to drive cross-functional teams and navigate matrixed organizations.