Program Coordinator

Company Description

LGC ASSURE is a business unit within LGC Group, bound together by the core purpose of “Science for a Safer World”. Our mission within LGC Assure is to provide intelligent assurance for our customers and their supply network, primarily in the global food and beverage sector. We achieve this through three primary product and service offerings: certification and standards, digital and data, and testing and science-based services.

Our core products in the food and beverage sector comprise:

BRCGS: Protecting brands with globally recognized supply chain assurance solutions, based in London – UK, and Milton – Canada.

INFORMED (the division that you would be supporting): Delivering quality assurance through globally trusted testing and certification programs for banned substances, based in Cambridge – UK and Lexington – US.

Safefood360: A leading software provider covering all aspects of compliance, delivered by a team of experienced food industry experts based in Dublin – Ireland.

As an integral member of the Program Management team, the purpose of this role is to support compliance activities associated with certifications of products and sites on the INFORMED Certification Programs (https://www.wetestyoutrust.com/), to support ongoing post-certification surveillance activities and to engage in administration of the INFORMED Certification Programs for LGC Sport and Specialized Analytical Services (SSAS).

Job Description

Role Overview 

As an integral member of the Program Management team, the purpose of this role is to support compliance activities associated with certifications of products and sites on the INFORMED Certification Programs, to support ongoing post-certification surveillance activities and to engage in administration of the INFORMED Certification Programs for LGC Sport and Specialized Analytical Services (SSAS).

You will be expected to develop a strong working knowledge of program requirements and have the confidence to apply them during administration of a diverse customer base.

Excellent candidates will be rewarded with an opportunity to grow within the position, learn new skills and contribute to the development of the programs. 

Key Accountabilities: 

• Confirm that all relevant program documentation and sample testing has been completed with satisfactory results to allow certification of products, ingredients and sites on Informed programs. Generate and issue certificates to Members upon completion of certification.
• Work closely with manufacturing sites and LGC colleagues to facilitate certification through required compliance activities. 
• Track blind sampling, ensuring samples are purchased and submitted in line with program requirements.
• Assist in post-certification surveillance activities, ensuring compliance against program requirements (including manufacturer re-reviews and Member reviews).
• Assist in the management and monitoring of program non-compliance cases, working closely with colleagues and Members to achieve successful resolution.
• Work cohesively with Program Management colleagues to review Manufacturing Assessment Questionnaires (MAQs) and raw material lists against program criteria.
• Contribute to report preparation, monitoring and management of actions in relation to Informed Manufacturer site audits, attending onsite audits (with an experienced member of staff where necessary) and liaising directly with Members.
• Generate and distribute data reports to ensure internal teams are fully aware of relevant program management activities and required actions.
• Ensure full traceability of all records by following group record keeping procedures. Organize and maintain documents both in the Customer Relationship Management (CRM) database (Salesforce) and common shared drives as appropriate.
• Field basic technical and compliance enquiries from commercial and operational teams and when requested, Members.
• Where required, perform relevant invoicing activities.

Qualifications

Required knowledge, experience and technical skills 

What is Essential: 

• Articulate, with exceptional written and spoken communication skills 
• Well organized with acute attention to detail 
• Strong interpersonal communications skills, with the ability to collaborate with a diverse group of individuals across multiple time zones and cultures. 
• Broad IT competence (Word, Excel, Outlook etc.) 
• Potential to make informed administrative decisions 
• Excellent time management skills - ability to multitask on numerous projects