Customer Success Manager, Investors Vertical

At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online. 

Our unique data and solutions empower over 4,300 customers globally, including industry giants like Google, eBay, and Adidas, to make game-changing decisions that drive their digital strategies. In 2021, we went public on the New York Stock Exchange, and we continue to reach new heights! Come work alongside Similarwebbers across the globe who are bright, curious, practical and good people.

We're seeking a Customer Success Manager with a robust background in analytical skills to deliver value in a consultative manner to our clients in the Global Investor Vertical. The CSM will serve as a trusted advisor, initially training clients on how to use the product themselves but spending the majority of their time working on long-term value by consulting and advising on how to use the data.

This role will report to our Senior Manager, Client Services.

Why is this role so important at Similarweb?

Thousands of companies, of every size and from every industry use Similarweb to achieve specific business goals. To ensure that our clients are getting the most value out of our data, we need to be experts in every industry we work with.

As a Customer Success Manager, you will combine your industry expertise with your knowledge of Similarweb’s solutions, to drive continuous value within our clients in the investor industry. 

So, what will you be doing all day?

• Meet with key stakeholders and users of our investors accounts to advise on how best to leverage the value of Similarweb to meet their business needs
• Analyze data to identify both strategic and tactical opportunities for your clients
• Conduct ongoing production and presentation of insights (decks, insight emails, etc.) to promote strong account health and client satisfaction
• Create compelling stories that resonate with clients and present them in a clear and concise way for clients to use
• Proactively seek ways to identify customer pain points and address them accordingly
• Lead, manage and expand long-term customer relationships; focus on understanding the client’s KPIs to ultimately drive positive business outcomes
• Act as a trusted partner and advisor to customers by providing actionable insights that will help clients achieve their business goals using our Digital Intelligence data
• Identify and mitigate churn risks, implementing proactive measures to retain customers and enhance their experience; ensure our users are engaged with the platform and understand the value (“the so what?”) it brings them towards achieving their goals
• Develop strong subject matter expertise across Similarweb’s entire product portfolio

 This is the perfect job for someone who:

• Strong understanding of key digital web metrics and the various online marketing channels.
• Knowledge and experience in the investor space (Hedge Funds, Venture Capital, Private Equity, or Investment Banks)
• Client facing experience
• Bachelor’s degree  (ideally in economics, marketing, business strategy or a similar field)
• Excellent communication and insights-based presentation skills
• Analytical mindset with the ability to quickly digest a problem and identify a solution
• Comfortable working in a fast-paced SaaS environment and the ability to handle multiple projects simultaneously
• Technical knowledge and ability to use alternative data to correlate with company KPIs
• Team player able to effectively interact with colleagues and business partners across the company
• Strong relationship building skills – ability to quickly build rapport and establish trust
• Ability to work independently with minimal supervision while exercising sound judgment
• Self-motivated by results and driven toward excellence in everything that you do
• Eagerness to learn and grow with a thriving company!

It’s a plus if you:

• Have experience using Similarweb
• Can speak multiple languages 
• Highly proficient in Excel 
• Familiar with API 
• Have experience in a specific industry (e.g. travel, retail, consumer finance, publishers etc)

**At Similarweb, collaborating with our colleagues in-office creates a more connected, unified culture. Our best work is a product of our face-to-face collaboration, with the ability to work partially from home.**

The base salary range for this position in New York City is $74,800 to $123,640 + benefits including: medical, dental and vision insurance, 401K plan, potential equity, employee stock purchase plan and paid sick and