Commercial Sales Manager

Position Title: Commercial Sales Manager 

Location: Dallas, TX.

 Opportunity Snapshot – Development Sales Role

Digital Realty is growing its team of relationship-driven Commercial Sales Managers focused on the expansion and retention of our existing customer base. This role is ideal for professionals who excel at cultivating long-term partnerships, uncovering upsell and cross-sell opportunities, and serving as strategic advisors to enterprise customers. As a Commercial Sales Manager in this development-focused role, you will own a book of business and be responsible for maximizing customer value, expanding wallet share, and strengthening Digital Realty’s position as a trusted, strategic partner—both directly and through external strategic alliances.

 

The Role – Account Development & Expansion Focus

• Manage and grow an assigned portfolio of existing customers, developing and executing strategic account plans that align with customer objectives and drive expansion and retention
• Build strong, multi-level relationships with key decision-makers, technical stakeholders, and influencers to understand evolving business needs and uncover new use cases
• Drive upsell and cross-sell opportunities by introducing customers to the full breadth of Digital Realty’s global platform, including colocation, interconnection, and edge solutions
• Proactively conduct quarterly business reviews (QBRs) to demonstrate value, introduce innovation, and explore additional areas of partnership
• Engage and co-sell with strategic partners and ecosystem alliances to deliver joint value propositions and unlock new customer growth paths
• Collaborate cross-functionally with Customer Success, Sales Engineering, Commercial Management, and Channel teams to deliver a best-in-class customer experience
• Ensure on-time renewals and lead contract negotiations with a focus on maintaining long-term relationships and minimizing churn
• Partner with internal teams to resolve issues quickly and efficiently while acting as a customer advocate
• Monitor usage trends, account health, and satisfaction scores to proactively address risks and identify growth opportunities
• Maintain account activity, renewals, pipeline updates, and forecasting accuracy in Salesforce (SFDC)
• Contribute to Digital Realty’s brand reputation by being a trusted advisor and value-added resource for your customers

 

Requirements

• Bachelor’s degree required
• 3-5+ years of experience in account management, customer success, or development-focused sales roles, preferably within the data center, telecom, IT, or technology industries
• Proven ability to build deep, trusted relationships that lead to account growth, expansion, and long-term retention
• Experience collaborating with strategic partners, channels, or ecosystem providers to jointly drive customer value and account growth
• Strong understanding of solution selling and the ability to articulate value to both technical and business stakeholders
• Track record of managing a book of business with a focus on renewals, upsells, and account development
• Excellent communication, presentation, and interpersonal skills with a passion for customer engagement
• Experience navigating complex organizations and multi-threading relationships across departments and levels
• Skilled in pipeline management, forecasting, and territory/account planning
• Comfortable collaborating across cross-functional teams and working in a matrixed environment
• Familiarity with CRM tools such as Salesforce and a commitment to accurate data management and reporting
• Strong organizational skills and attention to detail; ability to juggle multiple customer engagements simultaneously

 

A bit about us

Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, the company’s global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx®) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on s