Director, Travel Partnerships

What is Bilt?

With Bilt, paying rent now unlocks rewards & benefits at home, in your neighborhood, and when you travel–no matter where you live.

Bilt Members can earn points and access exclusive benefits at any home on rent payments, condo & co-op fees, and around their neighborhood at local restaurants, fitness studios, rideshare, and more. Ranked the highest-value point currency by top publications, Bilt Points can be transferred 1:1 to major airline and hotel programs, or used towards rent payments, shopping, fitness, and even a down payment on a home. Members also get access to credit-building benefits, member-only experiences, and an Elite Status program.

In partnership with the top multifamily owners & operators across the country, we’ve also created the Bilt Rewards Alliance, a network of 4M+ apartments and homes across the country. Residents who live in the Bilt Rewards Alliance make payments directly through the Bilt Payment Center and get access to benefits including additional earn opportunities on new leases, renewals, and more.

While Bilt Members can use any debit or credit card to earn points and access their benefits, Bilt has partnered with Mastercard and Wells Fargo to create the Bilt Mastercard® - the first and only credit card that lets you pay rent and earn points without the transaction fee.

What’s the role?

As the Director of Travel Partnerships here at Bilt Rewards, you will be responsible for managing and growing Bilt's relationships with airline and hotel partners. You will develop strategies to maximize member engagement with travel partners while ensuring these partnerships deliver value to both Bilt members and our partners. You will be the primary point of contact for our travel partners and will work closely with internal teams to develop and execute travel-related promotions and benefits.

In this role, you will… 

• Maintain weekly communication with Bilt airline and hotel partners to foster deep, positive relationships, reinforce Bilt's value proposition as a direct currency and travel partner, and ensure seamless partnership execution.
• Conduct detailed analysis and develop strategic initiatives to maximize Bilt member engagement with each direct partner.
• Create and implement comprehensive strategies to position Bilt as a marketing and engagement platform for hotel and airline partners, driving their specific goals and behaviors in the North American market.
• Generate internal reports and analysis to shape Bilt's long-term strategic goals, focusing on meaningful member engagement with travel partners while effectively managing cost-per-point (CPP) and promotion expenses.
• Design, implement, and evaluate evergreen and promotional Bilt elite status benefits to enhance member value and loyalty.
• Develop, execute, and measure limited-time promotions for both Rent Day events and longer-term marketing campaigns.
• Lead the development of Bilt's travel partner portal to enable near self-service capabilities, allowing travel partners to independently run campaigns on the Bilt platform.
• Collaborate with Bilt's broader member loyalty team and travel technology partners to ensure smooth operations of the Bilt 2.0 Travel platform and develop enhanced travel capabilities that drive revenue to Bilt.
• Spearhead additional partnership initiatives, including partner co-brand card spend programs, partner currency redemption through Bilt, and other strategic capabilities.

In terms of qualifications, we’re seeking:

• 7+ years of experience in loyalty program management, partnership development, and/or travel industry roles 
• Passion for the travel and loyalty industry with a high understanding of hotel and airline loyalty programs and what makes great travel experiences
• Demonstrable experience managing relationships with airlines and/or hotel chains 
• Strong analytical skills with the ability to translate data into actionable strategies 
• Experience developing and executing successful marketing promotions in the loyalty or travel space 
• Excellent communication and negotiation skills 
• Strong project management abilities, organization skills and attention to detail 
• Knowledge of travel industry trends and best practices in loyalty program management 
• Experience with partnership development and contract negotiation
• T