Senior Project Coordinator

Company Description

Project Coordinators serve as the connection between commercial and operations, developing high quality survey materials, maintaining study timing and scheduling systems, performing quality control and coordination between departments to fulfill study requirements.  When necessary, Project Coordinators consult on custom and highly complex jobs, troubleshoot study issues and develop standard processes for new services and tools.

Job Description

• Ensures that Client and Analyst requests are translated into high quality questionnaires
• Ensures that material for field work (questionnaires, programs) are error free and include all necessary instructions
• Ensures that external suppliers are executing projects as requested
• Ensures that all requested quota are met 
• Resolve any quote related issues raised by online co-ordinator
• SPOC for CS/Analysts on fielding questions
• SPOC for CAPI, Translations, Warehouse, Sample teams, external suppliers on study specifics and questionnaire
• Acts as fielding expert in front of the client for complex studies

Responsibilities

• Schedules studies in WB
• Develops questionnaires starting with content information from analyst.
• Checks online program
• Coordinate with external suppliers if needed
• Coordinate with internal teams on fielding
• Coordinate translation
• Coordinate offline field work (prepare material for external suppliers, check quote)
• Coordinate product delivery and troubleshoot issues related to product
• Primary ownership for all product placement activities 
• Troubleshoot issues in field as needed (online and offline)
• Takes more complex studies (service and country/ method)
• Mentors more junior field managers
• Actively consults with CS on fielding logistics
• Helps with training

Qualifications

• Attention to detail
• Multi-tasking skills
• Oral and written communication skills (fluent in spoken and written English)
• Client consulting skills
• Project Management skills
• Creativity
• Problem solving and process improvement skills
• Ability to influence, collaborate and negotiate to attain alignment across teams

Background and Technical Skills

• Bachelor's degree
• Microsoft Word, Excel, PowerPoint
• Has mastered already Project Coordinator/Project Manager role and already has experience in more complex studies

Additional Information

Benefits:

• Work in an international, multicultural environment​

• Hybrid & flexible working module​

• Access to learning platforms, mentorship programme and educational support to keep developing your skills​

• Peer-to-peer recognition program to enable feedback sharing and reward your achievements​

• Paid days off for volunteering activities​

• Private medical coverage​

Other benefits:

• Life assurance, Sport card, Participation in Social Benefits Fund, 2 extra days of paid annual leave

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™.

NIQ, is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com.

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