Job Description Summary

The Field Service Engineer 1 efficient and effective field s for BD Pyxis Dispensing service support to all Devices is BD dispensing service and accountable for independently providing customers within a given territory in a timely manner, including, but not limited to installations, and limited cross repair, preventative maintenance, calibration, functional support for Sales and Implementation teams.

Job Description

We are the makers of possible 

 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find ground-breaking solutions that turn dreams into possibilities. 

 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

The BD family is seeking responsible and committed people to join our team of professional Field Service Engineers for the support of the BD Medication Management solutions (MMS) automated dispensing segment.  The BD Pyxis brand combines proven technology with practical intelligence to prevent medication errors, help free up clinician time to focus on patient care, increase the predictability of medication availability and reduce inefficiencies in the medication use process. At almost every point in the medication use process, safety and efficiency can be increased with the comprehensive capabilities of the Pyxis medication management system.

Our goal is to deliver an excellent service experience so interpersonal, written, and verbal communication skills are a must.  Additionally, the Field Service Engineer will be collaborating with multi-functional teams within our Global Customer Support organization to understand and be critical to our customer and business needs from end to end.  

At BD, our values are simple….

• We do what is right

• We thrive on innovation and demand quality

• We are all accountable

• We learn and improve every day

• We help each other be great  

With more than a century of experience and our global reach, BD leads in patient and healthcare worker safety and the technologies that enable medical research and clinical laboratories. Our quality policy is straightforward….”We will consistently provide superior products and services in pursuit of our purpose of advancing the world of health. This will be achieved through customer focused continuous improvement and by maintaining an effective quality system which aligns with regulatory requirements."  Tom Polen, President and Chief Executive Officer.  

Job Overview:

• The Field Service Engineer is a remote field-based position with daily travel to our customer locations within the assigned territory.

• Ideal candidates will reside within a 30-mile radius of where the position is based.

• Company vehicle provided.  

• 5% overnight travel possible and a valid driver’s license is required.  

Accountabilities of The BD Pyxis Field Service Engineer 1 role:  

• They will provide remote and on-site technical support for BD Pyxis automated dispensing systems located within hospitals and other healthcare facilities within the region and in accordance with our customer support agreements, best-in-class of DHA/DoD facilities

• Respond to, evaluate, and prioritize work orders; diagnose, service, and resolve issues regarding proprietary hardware and software system components, retain ownership of the work order,  escalate issues to the team lead and manager; log, track, and document all work order activity, and be capable of fully supporting all products within the region.

• Implement a preventive maintenance program, provide limited multi-functional support for our Sales and Implementation teams, and other support activities as applicable to the role

• Demonstrate a moderate use of competency and an appropriate ability to solve hardware and software problems

• Provide efficient field services to all BD customers in a timely manner, including but not limited to installations, in-servicing, repair, preventive maintenance, calibration, and sales support

• Maintain proper and accurate small parts inventory for the purpose of service and follow approved policies and procedures for inventory controls

• Provide accurate and timely documentation that details field activity, expenses, time distribution and ot