Field Tech/ Desktop Support Technician - Onsite in Houston, TX

Req ID: 315894 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Field Tech/ Desktop Support Technician - Onsite in Houston, TX to join our team in Houston, Texas (US-TX), United States (US).

This onsite Field Tech/Desktop Support role will be to provide technical support at the end-client’s headquarters that is located in Houston TX.

 

Key Desktop Support Responsibilities (Primary):

• Support client workstations, including installation, troubleshooting, and maintenance of hardware and peripherals (printers, scanners, etc.)
• Offer on-site technical support, system upgrades, and incident management for end-user devices
• Provide support for all client workstations and peripheral devices like printers, scanners, and barcode readers

• Responsible for installing and maintaining all works station hardware and client software
• Investigate and suggest new or enhancements to policies, procedures, practices, or other actions that would result in enhanced workflow, reduced cost, increased productivity and increased customer satisfaction
• Adhere to all processes, policies, and practices of NTT and the customer. Responsibilities include but are not limited to:
• On-Site and/or Remote installation, implementation, maintenance, troubleshooting and/or repair of end user devices and associated peripherals
• Serve as company liaison with customer on technical issue associated with duties
• Install and support both Hardware and software components for end user devices
• Evaluate system configurations and software to ensure effective use of resources
• Provide level 1 technical support and incident management functions
• Diagnose and resolve product performance problems
• Perform maintenance and repair services
• Ensure customer satisfaction by advising on preventive maintenance and configuration optimization
• Provide project support as needed

 

Key AV Responsibilities (Secondary):

 

Equipment is primary Logitech "Teams Rooms" based, both Android for Teams and Windows for Teams.   These setups are single and dual-screen, with microphones, speakers, cameras, and logitech TAP interfaces, with wireless ScreenBeam devices (wireless and USB-dongle wireless) for screen share in some rooms.   Small huddle rooms may include Phone for Microsoft Teams spiderphones.   Training rooms will include AV racks with equipment that includes an Intel NUC running Teams for Windows with a HDMI matrix switch.  

Having experience with Service Now is also a plus but not required.

 

• Serve as the main technical point of contact for Conference Room support for clients, providing excellent customer service and timely issue resolution
• Provide support for Logitech-based AV systems, including Teams Rooms setups and wireless screen-sharing devices (Screen Beam)
• Recommend process improvements to enhance workflow, productivity, and customer satisfaction
• Assist with special projects and preventive maintenance to ensure system reliability