Technical Support Engineer I (MAD-LC-OR)

Location:

Hillsboro, Oregon, United States

Job ID:

R0010890

Date Posted:

2022-07-10

Company Name:

HITACHI HIGH-TECH AMERICA, INC.

Profession (Job Category):

Engineering & Science

Job Schedule: 

Full time

Remote:

No

Job Description:

Remote Working:        Onsite 80% / Remote 20%

COMPANY:                    Hitachi High-Tech America, Inc. (“HTA”)

DIVISION:                       Metrology and Analysis Systems Division

POSITION:                      Technical Support Engineer I

TRAVEL:                          Up to 30% (both domestically and internationally)

EXPECTED PAY RANGE:                      $93,890 - $129,099 annually

This pay range is for the position's base pay only. This position may be eligible for other compensation including incentive pay and/or allowances. Candidates will receive additional information during the interview and selection process.

POSITION SUMMARY

The Technical Support Engineer I (TSE) is highly skilled in specific toolset models or multiple product lines. The position directly assists with communications within the company and as assigned with external customers.  The TSE will support efforts to coordinate field activity as needed.  The TSE is expected to provide training to all employee levels within the organization and contribute to the development of concepts and techniques in effective and creative ways.  TSE’s must have the ability to technically supervise problems and/or schedule the work activities of other Field Service Engineers and/or Technical Support workers.

PRIMARY RESPONSIBILITIES

• Interface with on-site service engineers in the troubleshooting and resolution of more complex problems requiring advanced levels of knowledge and experience
• Conduct ongoing OJT and classroom training, as required
• Act as a lead engineer in the first-time installation of newly introduced instruments, ensuring that proper techniques and procedures are passed to the local service personnel installing the instruments.
• Supply proper communications and reports to the factory design group regarding problems and issues seen by the HTA Service Department
• Maintain the highest possible technical knowledge level for the assigned instruments
• Willingness to work weekends, nights, or other shifts as assigned required to meet customer or company business requirements
• Willingness to travel domestically and overseas, as necessary to perform position responsibilities
• Demonstrate willingness to participate in the administration of the service department by working with special assignments that require technical input.  (i.e. spare parts selection, training programs, service procedures, etc.)
• Demonstrate strong work ethic.  (On time to work and training, on time completion of assignments, well prepared for work assignment, effective teamwork, etc.)
• Maintain appropriate records of all work performed and training received
• Comply and adhere to company policies
• Must have and retain valid driver’s license in resident State.  Must be insurable by HTA’s insurance carrier
• Must be eligible for and receive company credit card
• Portray professionalism and pride in appearance while conforming to company dress policy
• Complete assigned formal training with a grade of 70 or more on all tests
• Complete assigned on-the-job-training (OJT) with the goal of process certification
• Manage and maintain any traveling inventory according to department policy and procedure
• Protect and maintain company property.  (i.e. traveling inventory, company car, test equipment, tools, computers, etc.)
• Set and keep appropriate schedules for service on the assigned equipment
• Perform other duties as assigned

EDUCATION REQUIREMENTS

• Bachelor’s degree in relevant field or equivalent combination of education and experience

EXPERIENCE and TRAVEL REQUIREMENTS

• Five (5) or more years of direct experience servicing the instrumentation handled by HTA or the combination of two (2) or more years of direct experience servicing the instrumentation handled by HTA and specific, specialized factory training
• Up to 30% travel on average (domestic & international)
• Requires experience disassembling and assembling intricate parts

KNOWLEDGE, SKILLS, and ABILITIES REQUIREMENTS