Part-Time Temporary Telehealth Aide
Psychogeriatric Services (PGS)About the role
Who We Are
PsychoGeriatric Services (PGS) is on a mission to expand access to quality mental healthcare by partnering with long-term care facilities to serve and support one of the most vulnerable populations—our seniors. We are a team of grounded, forward-thinking clinicians and professionals who work collaboratively in a dynamic environment that values empathy, transparency, and a healthy work-life balance.
What Makes Us Different
Who You Are
You’re a dependable, patient, and tech-comfortable professional who enjoys working directly with people. You communicate well with patients and healthcare professionals, can work independently in a facility setting, and are comfortable troubleshooting basic technology.
You’re also comfortable being on the move. This position supports patients at long-term care facilities within an assigned territory and may require travel between multiple facilities in the same day.
Your Role
As a Telehealth Aide at PGS, you will provide on-site support that allows our clinicians to deliver effective virtual mental healthcare to patients in long-term care settings. You will facilitate telehealth appointments, assist patients throughout their sessions, and serve as an on-site connection between PGS providers and facility staff.
Key Responsibilities:
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Set up and operate telehealth equipment, including computers, cameras, and other devices
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Ensure telehealth equipment is functioning properly before and during appointments
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Assist patients with connecting to telehealth sessions and provide guidance and reassurance throughout the process
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Serve as the on-site liaison between telehealth providers and facility staff
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Troubleshoot basic technical issues involving telehealth equipment and software and escalate unresolved issues when necessary
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Travel to assigned long-term care facilities to support scheduled patient appointments
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