Senior Customer Project Manager - Pipeline and Portfolio Management (Remote)

 Requisition #: 16564 

 

Our Mission: Powering Innovation That Drives Human Advancement  

 

When visionary companies need to know how their world-changing ideas will perform, they close the gap between design and reality with Ansys simulation. For more than 50 years, Ansys software has enabled innovators across industries to push boundaries by using the predictive power of simulation. From sustainable transportation to advanced semiconductors, from satellite systems to life-saving medical devices, the next great leaps in human advancement will be powered by Ansys. 

 

Innovate With Ansys, Power Your Career.  

 

Summary / Role Purpose 

Join the Ansys Customer Excellence team to partner with our customers to engineer what's ahead, solve their real-world engineering problems, deploy Ansys software and solutions in their design workflows, and grow Ansys’ business. As a Senior Customer Project Manager in the Pipeline and Portfolio Management team, you will be responsible for optimizing the Quote to Order lifecycle and managing the portfolio of customer-facing professional services projects. You will ensure efficient collaboration across sales, operations, and delivery teams, driving continuous process improvement and strategic alignment across all customer engagements. This role will focus on accelerating the Q2O process, in support of Sales, and Customer Excellence.  

 

Key Responsibilities 

• Quote to Order (Q2O) Process: Adhere to the Q2O process for professional services, ensuring seamless alignment between sales, legal, finance, and delivery teams. Drive efficiency in quoting, order processing, and project initiation to meet customer and business needs. 

• Portfolio Management: Manage a portfolio of customer-facing professional services projects, ensuring alignment with business priorities, resource allocation, and timely execution. Work with other project managers and leadership to track project performance, manage risk, and drive successful outcomes. 

• Cross-Functional Collaboration: Partner with sales, operations, finance, legal, and delivery teams to ensure effective communication, clear expectations, and on-time delivery of services. Act as the bridge between pre-sales and post-sales activities. 

• Process Improvement & Standardization: Continuously evaluate and provide recommendations as to enhance the Q2O and project management processes, identifying areas for improvement and implementing best practices to streamline workflows, reduce cycle times, and improve customer satisfaction. 

• Governance & Compliance: Ensure adherence to standardized procedures, policies, and frameworks for quoting, ordering, and portfolio management. Maintain high standards of quality and compliance across all stages of the customer engagement lifecycle. 

• Performance Reporting & Analytics: Develop and manage key performance indicators (KPIs) related to professional services pipeline efficiency, portfolio health, and project delivery. Provide regular reports and analysis to senior leadership, offering insights and recommendations for process and performance improvements. 

• Training & Enablement: Design and implement training programs for cross-functional teams, ensuring clear understanding and effective execution of Q2O processes and portfolio management practices.  

• Risk and Issue Management: Proactively identify risks and issues within the Q2O and portfolio/[ management processes. Work with relevant stakeholders to mitigate risks, resolve issues, and ensure smooth transitions from sales to service delivery. 

• Customer & Stakeholder Engagement: Serve as a point of contact for internal and external stakeholders, managing expectations, providing project updates, and fostering strong relationships to ensure customer satisfaction and long-term success. 

• Project Management: Lead special initiatives related to process improvement, tool implementation, or system integrations aimed at enhancing the Q2O process and portfolio/program management functions. 

 

Minimum Education/Certification Requirements and Experience