Jobs and Careers

Inside Sales - Ocean Transportation

United Statesfull_timeVerifiedPosted 29 Jan 2025

About the role

Salary Range: $22-24 per hour (DOE)Long-term employment with opportunities for growth.We offer excellent benefits including:

401(K) Retirement Saving Plan w/ Employer Match
Low-Cost Health, Dental & Vision insurance (Starting DAY ONE)
Tuition & Certification Reimbursement
Paid Time Off – (15 Days; prorated before 1st year)
Parental Leave
Paid holidays

POSITION SUMMARY: This position provides sales support and generates business for all Seaboard Marine services. To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required for this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. GEOGRAPHIC REGION:Applications out of the geographic region for this position will not be considered. QUALIFICATIONS: Required

Two (2) years of customer service and/or sales support experience in the ocean transportation industry.
High school diploma or equivalent.
Ability to read, write, and speak English effectively, at an intermediate to advanced level, in a business environment. Must possess strong communication skills to secure new developing business.
Intermediate computer skills in programs such as MS Word, Excel, and Outlook.
Excellent interpersonal skills. Ability to establish and maintain effective working relationships with demanding customers and fellow employees.
Must have organizational and time management skills with the ability to prioritize, meet deadlines, and respond to common inquiries promptly.
Must be detail oriented.
Ability to work in a goal-oriented team, multi-task, and function comfortably in a fast-paced environment.
Flexibility towards adapting to changing market trends and conditions.
Ability to think logically, follow instructions, and make sound decisions within established systems and procedures.
Flexibility to attend industry events, conferences, trade shows, and accompany Account Executives on customer visitation as required by sales management.
Ability to travel domestically if necessary.
Flexibility to work extended hours, holidays and/or weekends.

Preferred

Ability to read, write, and speak Spanish at an intermediate level in a business environment.

DUTIES AND RESPONSIBILITIES: Primary

Oversee the overall performance and progress of assigned accounts with a focus on maintaining and generating business.
Foster strong business relationships and achieve a high level of customer satisfaction.
Maintain a close line of communication with sales staff, commercial divisions, agencies, and domestic/overseas offices, to secure and develop new business, and ensure a high-quality service.
Plan and manage an active call cycle with all account base within the area of direct responsibility, in accordance with the standards and directives of management.
Properly manage service contracts under the assigned portfolio and process renewals based on time criteria set by sales management.
Responsible for maintaining customer records updated according to Sales Standards and Procedures (i.e. account profiles, corporate and sales hierarchy, contact information, etc.).
Receive, research, and respond to customer inquiries and requests promptly and efficiently.
Problem-solving on behalf of customers and Account Executives.
Support sales objectives as set by management in accordance with specific company goals and directives.
Focus on supporting Account Executives and generating new business by analyzing sales leads, dock reports, reviewing competitor statistics, and manifest reports., targeting key and/or new accounts.
Keep abreast of tariff changes, including new regulations and changes in rate applicability. Maintain a proactive line of communication with the Pricing departments and domestic/overseas offices on related issues.
Utilize all designated resources and tools in the daily job functions (i.e. Stars Tariff Retrieval System, Sales & Marketing Revenue Reports, Trade Database, etc.).