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Showroom Manager
INDOCHINOUnited Statesfull_timeVerifiedPosted 20 Oct 2025
About the role
The Showroom Manager is responsible for managing all aspects of showroom operations to ensure sustainable financial growth and an exceptional customer experience. This role focuses on leadership, team development, and achieving showroom-specific sales and operational goals. RESPONSIBILITIES: Sales Leadership + Accountability
- Manage, monitor, and execute customer appointments to drive sales and deliver an exceptional experience.
- Manage walk-in traffic effectively to maximize sales opportunities and ensure a seamless customer experience.
- Own and drive showroom key performance metrics, including sales plan, conversion rates, UPT, alteration and remake cost, and average order value (AOV).
- Analyze showroom sales data to identify opportunities for growth and implement actionable plans to improve results.
- Build strong relationships with all clients, ensuring personalized experiences and post-purchase follow-ups.
- Collaborate with the marketing team to increase customer appointments and showroom foot traffic.
- Actively seek and develop local partnerships to enhance brand presence and customer outreach.
- Hold showroom teams accountable for achieving results and meeting performance expectations.
- Manage and execute the "Book of Business" program to ensure current and new corporate partnerships are serviced with the highest level of attention and support.
- Ensure client sales and needs within the "Book of Business" program are met with exceptional service standards.
- Create and develop new corporate partnerships to drive sales growth and expand market reach.
- Ensure showroom operations run smoothly, meeting company standards for appearance, cleanliness, and efficiency.
- Manage showroom payroll, staffing, and scheduling to optimize productivity and service levels.
- Oversee inventory management, ensuring products are merchandised to maximize sales and customer experience.
- Communicate product or merchandising needs and opportunities to the District Manager and relevant teams.
- Solve operational challenges proactively with a focus on improving efficiency and customer satisfaction.
- Be flexible to the needs of the business and able to pivot to align with changing promotions or company direction.
- Conduct accurate fittings and pinning sessions to ensure garments meet customer expectations for fit and comfort.
- Manage and complete customer appointments efficiently, ensuring all alterations and fittings are performed in a timely manner.
- Oversee the fitting process by holding the team accountable for quality and efficiency.
- Collaborate with tailors and alteration specialists to communicate customer requirements effectively.
- Educate customers on the fitting process and set clear expectations for alterations and delivery timelines.
- Maintain a high level of attention to d
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