Director - UX Design

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

What you get to do in this role:

• Work collaboratively with cross-functional product teams to deliver great UX that will revolutionize workplace collaboration and productivity for our 22,000 ServiceNow employees
• Directly manage a team of designers and/or managers
• Drive UX vision in collaboration with Experience Design leaders
• Develop and drive UX strategy for a broad portfolio of products
• Mentor and coach team in people leadership, design strategy, organizational dynamics and their individual craft
• Promote and facilitate the adoption of end-to-end design thinking in developing our products
• Promote and advance the discipline of User Experience
• Work closely with product management and engineering in UX ideation and innovation 
• Ensure tight roadmap alignment with Product and Engineering leadership from early discovery and definition through final delivery 
• Work with your peers to ensure a unified and cohesive experience across the ServiceNow ecosystem 
• Ensure a seamless experience across desktop and mobile platforms, and beyond

Qualifications

To be successful in this role you have:

• At least 10+ years experience in UX design 
• 5+ years of experience managing design teams, including managing managers 
• Exceptional ability to guide, lead, and mentor human-centered design best practices and methods
• Enterprise product design experience or experience in design for industries or domains that are technical in nature
• Inspiring case studies telling the story of you and your teams’ impact to build insanely great experiences 
• Demonstrated experience devising and executing a UX strategy
• Demonstrated experience building and working with robust design systems  
• Ability to understand and distill complex, technical problems into elegant solutions 
• Bachelor’s Degree (or equivalent experience) in interaction design, human computer interaction, visual design, sociology, psychology, or related disciplines. 
• Solid command of Figma, Sketch, Axure and other design tools 
• Strong written and verbal English communication skills 
• Strong presentation skills
• Obsessed with the relentless pursuit of UX perfection working inside an iterative and agile development environment 
• Ability to work with minimal supervision in a fluid, fast-paced and truly agile environment 
• High level of initiative, good sense of humor, and a “make it work” ethos 
• Able to travel up to 20% of the year
• Experience in designing experiences compliant to WCAG 2.0/2.1 AA guidelines is a plus 

 

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work.