NetSuite Program Manager, Customer Success Strategic Messaging

Overview

We are seeking a strategic and collaborative Program Manager, CS Strategic Messaging to join our Customer Success (CS) Insights Team. This role requires a highly organized and consultative professional with a strong background in messaging strategy, business communications, and cross-functional alignment. The ideal candidate will have 6 to 10+ years of experience in strategic consulting, messaging development, and stakeholder engagement. Experience working within a SaaS or Customer Success environment is a plus.

This role focuses on driving consistency, clarity, and impact in CS messaging by partnering with other teams in Customer Success, along with Sales and Marketing to ensure alignment with business goals. The ideal candidate excels in strategic thinking, executive communication, and positioning CS value effectively. The ability to manage multiple initiatives, influence stakeholders, and synthesize complex ideas into compelling messaging in a fast-paced environment is essential.

Key Responsibilities

Strategic Messaging & Positioning

• Develop and refine strategic CS messaging to drive clarity, consistency, and alignment across teams
• Craft compelling narratives that position CS value effectively across various internal and external communications
• Translate complex ideas into clear, impactful messaging for different audiences, including executives and customers

Consulting & Cross-Functional Collaboration

• Consult with Sales, Marketing, and CS teams to ensure messaging supports business objectives and customer needs
• Ensure alignment between CS messaging and broader strategies, adapting for different channels and use cases
• Provide guidance and strategic input for presentations, customer-facing materials, and key business initiatives

Scalability & Enablement

• Lead messaging frameworks and playbooks to support enablement and scalability across teams
• Collaborate cross-functionally to shape content strategies, sales enablement materials, and thought leadership pieces

Qualifications

Education: Bachelor’s degree in a relevant field or equivalent experience.

Experience: 6 to 10+ years of experience in consulting, strategic messaging, or communications, with a proven track record of developing compelling narratives, positioning strategies, and cross-functional collaboration. Must have experience working with Sales, Marketing, or Customer Success teams. NetSuite experience is a plus.

Skills:

• Program and project management expertise, with a track record of executing strategic initiatives successfully
• Strategic messaging and positioning expertise, with the ability to craft compelling narratives tailored to different audiences
• Sales, Marketing, and CS alignment, ensuring consistency and effectiveness in internal & external messaging
• Consultative approach to communication, with experience influencing stakeholders and driving adoption of messaging frameworks
• Strong writing and storytelling skills, with the ability to distill complex ideas into clear, impactful messaging
• Presentation development and executive communication, with experience crafting persuasive content for leadership and external audiences
• Cross-functional collaboration, partnering with Sales, Marketing, and CS teams to align messaging across programs, campaigns, and initiatives
• Ability to develop scalable frameworks, ensuring consistency and repeatability in messaging strategies
• Data-driven approach to messaging effectiveness, using insights to refine and optimize communication strategies
• Strong analytical and critical thinking skills, with the ability to assess gaps and opportunities in messaging
• Project and stakeholder management, balancing multiple initiatives and aligning teams around key messaging priorities
• Organizational and time-management expertise, with the ability to manage multiple priorities and deadlines effectively
• Proactive and self-directed approach, with the ability to take ownership and drive initiatives independently
• Adaptability and resilience, thriving in fast-paced, ambiguous environments while managing shifting priorities

Career Level - IC3

See above.

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from: $70,600 to $141,200 per annum. May be eligible for bonus and equity.
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