SPP Customer Experience Rep

Staples is business to business. You’re what binds us together.

While you may know Staples as the world’s leading office supply company, Staples Promotional Products – a division of Staples – is a national leader in the promotional products industry. At Staples Promotional Products, we help customers build love for their brands with customized merchandise solutions. Whatever story they want to tell, connection they want to make, or goal they need to deliver, Staples Promo makes it easy to design promo experiences that create lasting impact. Join our winning team!

 

What you’ll be doing:

• Assists with mentoring customer service reps by providing on-the-spot training and assistance with customer escalations.
• Provides feedback to management on training opportunities.
• Promotes a positive, team-centric work environment with the main focus being customer satisfaction.
• Processes customer orders, while striving to exceed customer expectations.
• Continued focus on cross-sell and up-sell opportunities, and customer relationship building.
• Actively participates in meetings and provides suggestions to management for process improvements and efficiencies.
• Involvement in ongoing Transformation efforts as directed by management.

 

What you bring to the table:

• Strong customer interacting skills with the ability to interact with customers on a daily basis via phone, email, chat and social media.
• Ability to serve as the first and often only point of contact, the face of Staples. 
• Expert problem solver and excellent communicator.
• Ability to empathize with a customer’s situation and quickly determine their needs and provide resolution.

 

Qualifications:

What’s needed- Basic Qualifications:

• High School Diploma or GED.
• 2+ years related professional experience (customer service, sales support, or account management).
• Basic mathematical aptitude.
• Demonstrate strong organizational skills to effectively manage multiple concurrent projects to meet required timelines.
• Ability to excel in a fast-paced environment with specific attention to detail.
• Exemplary customer service and order processing skills.
• Excellent communication skills including verbal and written such as e-mail and phone skills.
• Proficient demonstrated use of Microsoft programs (Excel, Outlook, Word, and PowerPoint) required.
• Solid knowledge of multiple company systems and processes.
• Previous customer service and sales support experience.
• Understanding phone and email metrics.

 

What’s needed- Preferred Qualifications:

•  Associate's or Technical Degree in related field preferred.

We Offer:

• Inclusive culture with associate-led Business Resource Groups.
• Flexible PTO and Holiday Schedule (7 observed paid holidays).
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

Staples is an Equal Opportunity Employer who values the diversity of our people, products, and services.