Clinical Consultant, Implementation Specialist

PURPOSE AND SCOPE

The Clinical Consultant has a key role to play as part of the Sales and Marketing organization. The right candidate will be responsible for maintaining and improving customer relationships, with a focus on enhancing revenue in select existing and new accounts. This individual will need to have a strong clinical background and understanding, with the ability to develop a Center strategy. A proven track record of excellence in customer relations, as well as the ability to build and execute on strategic plans will be essential.

PRINCIPAL DUTIES AND RESPONSIBILITIES

• Collaborate with assigned sales partner(s) to develop customized product and therapy solutions, provide training on equipment and therapies, and perform market development throughout the opportunity cycle.

• Conduct prospecting and demand generation activities by serving as a therapy thought leader at clinical forums, scientific seminars, and other professional settings; seed market awareness and build relationships with key influencers, including patient advocates, Fellows, physicians, and nurses.

• Understand market dynamics, keeping up-to-date on latest competitor information and advantages

• Act as a trusted advisor to patients by providing technical expertise, demonstrating in-depth workflow understanding, and applying comprehensive therapy knowledge.

• Partner with Value Streams to support commercialization and launch of new products, assist in the training labeling process and deploy marketing programs such as Experience the Difference.

• Supports development and deployment of training programs for patients, nurses, physicians, and internal stakeholders to maximize understanding and adoption of products and therapies.

• Demonstrate key product and therapy features and link them to customer and patient needs, providing technical guidance to support clinical and business initiatives.

• Assess clinical environments and collaborate with staff to implement training and improvement plans that optimize patient outcomes, operational performance, and adoption of therapies.

• Maintain clinical competency through nephrology literature, meetings, products and services and their clinical application.

• Apply deep, extensive therapy knowledge to provide insights on clinical outcomes, protocols, and procedures.

• Other duties as assigned.

Clinical Consulting:

• Assessment of facilities and implementation of a plan for training and continued improvement utilizing holistic account principles and business models.  Incorporates knowledge of nursing demands and facility productivity.

• Ability to interact with and motivate nursing staff ancillary staff as well as mid-level and senior level leadership to accomplish common goals.

• Mentoring of Clinical Educators to improve knowledge base and facilitation of the consultative process.

• Assist in quality improvement and instruction on managing patient outcomes.

• Work collaboratively with assigned area and regional account executives to develop strategic account planning and targeting; to ensure teamwork and proper allocation of nursing resources.

Nurse Training:

• Effectively train and motivate nursing staff to be successful trainers

• Effectively train nursing staff on therapy concepts and practical applications

• Ability to communicate regulations and policies (National, Regional, and Facility)

• Plan and implement regional educational sessions as necessary (basic, advanced) for nurses.

• Maintain clinical competency through nephrology literature, meetings, products and services and their clinical application.

• Other duties as assigned.

Additional responsibilities may include focus on one or more departments or locations.  See applicable addendum for department or location specific functions.

SUPERVISION

• None

EDUCATION

• Bachelor’s degree required or equivalent of education and experience.

• Registered Nurse, with current RN license or equivalent preferred.

EXPERIENCE AND REQUIRED SKILLS    

• 5+ years of sales and/or 5+ years of Clinical Education in the dialysis industry

• Very strong interpersonal skills.

• Self-starter, energetic, with an infectious, positive, can-do attitude.

• Located for easy and short trave